SFMTA Citizens Advisory Council (CAC) > April 19, 2010, minutes
City and County of San Francisco
Monday, April 19, 2010, at 5:30 p.m.
1. Call to Order / Roll Call
SFMTA CAC members present at Roll Call: Mary Burns, Steve Ferrario, Griffith Humphrey, Cesar Perez, Janel Sterbentz, Dorris Vincent, Daniel Weaver, Ruth Wheeler and Jamison Wieser
SFMTA CAC members absent: Art Cimento, Joan Downey, Daniel Murphy, Greg Riessen and Susan Vaughan
2. Public Comment:
Branton Burke stated that service modifications infringed on his San Francisco travels.
3. Report of the Chairman: Steve Ferrario
Vice Chairman Ferrario stated that Chairman Daniel Murphy was away on business.
4. Fiscal Year 11 and 12 Service Standards (Discussion/Action) Travis Fox and Julie Kirschbaum
Travis Fox, acting deputy director, Technology and Performance, gave an overview of improvements in the proposed Service Standards and Milestones for fiscal years 2011 and 2012.
Vice Chairman Ferrario stated that clean vehicles and facilities, working fare boxes and zero tolerance for fare evasion favorably impact the customers’ perception of the agency.
Dan Weaver stated that when complaints about diesel buses idling during layovers submitted through 311 Customer Service, agents ask callers to provide driver identification. Mr. Fox stated that the information is used for operator commendations, training or discipline. Julie Kirschbaum, manager, Service Planning, stated that operators are instructed not to switch off diesel buses during layovers, due to the noise and energy discharged during re-ignition.
Janel Sterbentz stated that she would like to see goals that would promote safety for pedestrians and bikes.
Vice Chairman Ferrario moved the following recommendation:
The SFMTA CAC recommends that the Board of Directors approve and implement the proposed Service Standards and Milestones for Fiscal Year 2011 and Fiscal Year 2012.
David Pilpel stated that he would be interested in reports about the affect of service reductions on ridership growth.
Jane Bolig expressed interest in quality-of-life standards for passengers.
On motion approving Motion 100419.12: Adopted
5. Service Changes (Discussion/Action) Julie Kirschbaum
Julie Kirschbaum, manager, Service Planning, gave an update on adjustments made by the SFMTA Board of Directors to the February 26 service modifications. Transit ambassadors will distribute brochures that feature the hours of operation. Service modification information will be available on-line. Ms. Kirschbaum invited the CAC members to participate as ambassadors. Ms. Kirschbaum stated that the SFMTA Fiscal Year 2012 budget includes restoring service.
Ms. Kirschbaum stated that the St. Francis Circle Rail Replacement Project is scheduled to start on May 17 and conclude in late summer. During the construction period, subway service will be maintained, using trains. The M and K surface service will be provided by motor coaches. The M-line bus substitution will be routed away from the construction zone to operate along Stern Grove, 19th Avenue, Winston and Eucalyptus streets.
Jamison Wieser stated that owl stops should be denoted on transit signs with a symbol similar to the logo utilized by Golden Gate, SamTrans and AmTrak. Staff should pursue opportunities to transition to service based on the Transit Effectiveness Project (TEP) recommendations. Mr. Wieser asked about stop consolidation. Ms. Kirschbaum stated that the agency would be developing an approach to stop consolidation in the future.
Ruth Wheeler stated that stop consolidation is troublesome for seniors. She asked about using vans to serve essential routes with low ridership. Ms. Kirschbaum stated that although the TEP identifies vans for future service, resources are currently not available to purchase vans.
Griffith Humphrey asked about utilizing paratransit vans. Ms. Kirschbaum stated that paratransit service is contracted out.
Mary Burns expressed concern about the hardship of service modifications on passengers traveling to hilly terrain. She moved the following recommendation:
WHEREAS, Certain bus lines (the 35, 36, 37, 52, 56, 66 and 67 lines) serve customers in extremely hilly areas; and
WHEREAS, The new 9:30 p.m. last-trip time is not sufficient to serve customers returning from evening activities; and
WHEREAS, There is no alternative service for these areas to take customers to their homes in the hills,
The SFMTA CAC recommends that the SFMTA Board reinstate the last-trip times to their former hour of 11:30 p.m., or alternatively ensure that these lines are the first to be reinstated when funds become available to roll back the service changes.
Branton Burke stated that while the media reported a 10% service modification, his community is facing a 20% service cut for the 37 Corbett line. He stated that his letter, requesting extra service after 6:30 p.m. for the 37 route, was ignored by the Board of Supervisors and the SFMTA.
Ms. Kirschbaum stated that staff reviewed Mr. Burke’s proposal. However, his proposal was expensive when compared to the proposed service. Ms. Kirschbaum stated that she would continue to share Mr. Burke’s comments with John Haley, director of Transit Operations. Ms. Kirschbaum stated that she appreciated his feedback; however, she is not recommending moving forward on his plan at this time.
Jane Bolig stated that modified weekend schedules reflect late start times.
On motion approving Motion 100419.13: Adopted
Ruth Wheeler moved the following recommendation:
The SFMTA CAC recommends that the SFMTA Board pass a resolution that, when the Operating Budget comes out of its fiscal crisis, or if there is any increase in the budget, that restoring service be the first priority, not necessarily to the old schedule, but moving towards the TEP recommendations for a full future schedule.
On motion approving Motion 100419.14: Adopted
6. Council Members’ Questions/Information Requests: (Discussion)
Dan Weaver stated that he would like to have a discussion with the new director of the Safety, Security and Enforcement Division regarding the stroller policy.
7. Agenda Planning for the Next Regular Meeting Tentatively Scheduled:
Next regular meeting: May 6, 2010, at 5:30 p.m.
8. Adjournment: The meeting was adjourned at 6:52 p.m.
Respectfully submitted by:
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