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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations & Customer Service Committee (OCSC)

Regular Meeting Minutes

Monday, July 16, 2007 at 3:00 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order / Roll Call
Chairperson Mary Burns called the meeting to order at 3:09 p.m. Meeting proceeded as informational until quorum was met at 3:22 p.m.
A quorum was present including the following:

OCSC Members Present at Roll Call: Mary Burns (Chair), and Norman Rolfe.

OCSC Members Present, but absent at Roll Call: Daniel Murphy (arrived at 3:22 p.m.)

OCSC Members absent: Joan Downey

MTA CAC Members, not on this committee, but also present: None

MTA Staff (San Francisco Municipal Railway [Muni] and Department of Parking and Traffic [DPT]) Present: Jim Kelly (MUNI Sr. Operations Manager, Central Control), Joe Speaks (MTA – Translink Implementation Manager), Henry Kim (MTA Project Manager),and Debra Reed (MTA CAC Secretary).

Community Representatives Present: None

2. Adopt Minutes of June 18, 2007:
June minutes were adopted.

3. Public Comment – Concerning any issue within the jurisdiction of the Committee and not noted on the agenda:

No representatives of the public were present

4. Report of the Chair:

No report was presented

5. Operations Update (Discussion/Action) Jim Kelly

OCSC discussion with staff participation from Jim Kelly ensued. Mr. Kelly reported improvements including the success of combining the K Ingleside and T Third routes into a single route, which resulted in a reduction in the backlog of trains turned around at the Embarcadero, and a reduction in dwell time, as well as improved travel time.

Retired operators were brought back on a part-time basis to fill in absentee gaps; plus 2 classes of new operators were soon expected to complete training.

6. WAFER and Translink Updates Discussion/Action) Joe Speaks and Henry Kim

An OCSC discussion ensued with staff participation from Joe Speaks and Henry Kim.

Mr. Speaks reviewed plans for Translink’s (an ERG contractor) pre-launch revenue ready scheduled for December 2007 to be followed by the complete rollout during 2008. There was still an ongoing timeline problem in that BART’s fare readers would still not be able to recognized Senior, Disabled, and Youth passes.

Mr. Kim discussed updates on WAFER (a capital project initially created to replace all fare gates to meet Tranlink standards and furnish new ticket vending machines), which was not an active project, on hold with no active staff. Consistent directions and fare collection policy continued to be an issue for resolution, such as system wide proof of payment, tokens, etc.

7. Motion to use Headway Adherence Instead of Schedule Adherence for Lines with Headways Less Than 10 Minutes (Discussion/Action)

Joan Downey was not available for this discussion. Item would be continued.
No action taken by the OCSC.

8. Staff Responses for Recommendations and Information Requests (Discussion/Action)

Judson True (MTA Local Government Relations Manager) was still working on responses.

9. Committee Members’ Questions/Information Requests: (Discussion/Action)

Dan Murphy had the following Service Standards questions for Jim Kelly:

¨ What were the on-time performance numbers for Metro from the time the T Third Street opened up until June 29, 2007?

¨ What were the on-time performance numbers for Metro since the June 30, 2007 schedule changes?

10. Schedule Upcoming Meetings and Agenda Items: Discussion
Next regular meeting: August 20, 2007, at 1 South Van Ness Avenue, Conference Room 3075, at 3:00 p.m.

11. Adjournment: 3:53 p.m.

Respectfully submitted by:
Debra J. Reed
MTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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