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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations and Customer Service Committee


Monday, June 21, 2010, at 3 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order:
Chairman Joan Downey called the meeting to order at 3:04 p.m. 

2. Roll Call:

OCSC Members present at Roll Call:  Mary Burns, Joan Downey and Daniel Murphy

OCSC Members absent:  None

3. Announcement of prohibition of sound producing devices during the meeting.

4. Approval of Minutes

On motion to approve the minutes of the October 19 and the November 16, 2010 regular meetings: Adopted
Ayes – Burns, Downey and Murphy

5. Report of the Chairman:  Joan Downey

No report.

6. Public Comment: 


7. Presentation, discussion and possible action regarding Metro Operations. 
(John Haley)

Chairman Downey asked about the resequencing of LRVs when there are bunching problems.  John Haley, director, Transit Operations, reviewed service since the May 8 service reductions and the St. Francis Circle Project.  He stated that the impact of the service reductions on rail service was minimal.  He stated that during the St. Francis Circle Project, two-car L trains were uncoupled to fill gaps in the system and balance headways.  The bunching was the result of staff’s decision to maintain LRV throughput in the West Portal subway.  Mr. Haley invited the OCSC to tour the Line Management Center.  He stated that the Line Management Center has the ability to monitor the entire transit system, including vehicle bunching and the resequencing of LRVs; however, communication with operators and street inspectors is handled by Operations Central Control (OCC).  Chairman Downey asked about the new site for the OCC.  Mr. Haley stated that the OCC will be relocating to Market Street. 

Mr. Haley next discussed his many ways of using the Daily Operations report, which includes the monitoring of operator attendance, deployment of work, identifying problematic transit lines for parking control officer enforcement, singling out transit delays and tracking and categorizing accidents.  He has amended the report to include the attendance and deployment of transit fare inspectors and parking control officers.  His focus is on accountability and responsibility from a management prospective. 

Mr. Haley also reviewed the storage and reuse of transit videos.  He is revamping the storage operation to facilitate requests to view videos.

Dan Murphy asked about the storage period.  Mr. Haley stated that the storage period varies: bus videos are constantly recycled; station monitors are viewed on a real time basis; and videos from LRVs can be downloaded.  Staff is researching new video technology.  Mr. Murphy suggested looking into technology that would extend the storage period because videos are often recycled before investigations can be completed. 

Public Comment:


8. Presentation, discussion and possible action regarding 39 Coit Route marketing.  (Lulu Feliciano, Chris Panglilinan and Tom Folks)

Lulu Feliciano, transit outreach manager, Marketing and Communications, Administration, Taxis and Accessible Services, reviewed changes to the 39 Coit Route and recent efforts to boost ridership, including brochures supplied to hotels, the Convention and Visitor’s Bureau and Fisherman’s Wharf businesses, as well as signage and information distributed to travel sites.  Chris Panglilinan, transit engineer, Marketing and Communications, Administration, Taxis and Accessible Services, stated that staff redesigned the route to improve service.  Tom Folks, senior engineer, Sustainable Streets Division, reviewed the running-time statistics from the Transportation Effectiveness Project and the results of the 2009 summertime Parking Restriction Pilot at Coit Tower.  He stated that staff hopes to make the parking restrictions permanent.

Chairman Downey suggested advertising Coit Tower on vehicles.  Ms. Feliciano stated that the Save the 39 Bus Committee, a community group, is looking for an arts grant. 

Public Comment:


9. Presentation, discussion and possible action regarding the deployment of Parking Control Officers and the Police Department training program. 
(John Haley and Patty DeVlieg)

John Haley, director, Transit Operations, stated that there has been a dramatic change in recent months in the shared ownership of policing the transit system.  The stakeholders are the SFMTA, the Muni Response Team and the SFPD.  Arrests on the 14 Mission Route have increased.  He supports sharing information between the SFMTA and the SFPD, training police officers on the SFMTA’s approach to fares and visibility as to what officers are doing.  He is reinstating transit fare enforcement saturations in mid-July.  He stated that graffiti is costly, and he would like to work with the SFPD on solutions to stop taggers.

Chairman Downey asked about the statistics on the transit patrols by the police, tracked through Translink cards.  Mr. Haley stated that the process needs refining. 

Public Comment:


10. Presentation, discussion and possible action regarding fare collection and fare box maintenance.  (Diana Hammons)

Diana Hammons, senior manager, Revenue Collections and Sales, Finance and Information Technology, gave an overview of the fare collection process.  She stated that fare box revenue is securely collected through an automated process.  When fare boxes are non-operational, operators are instructed to allow passengers to ride without paying fares, but no transfers are to be issued.  Revenue staff responds to calls about non-operating fare boxes of vehicles that are in service.  The Fare Box Repair Shop would follow-up on defect tags submitted by operators.  OCSC members asked about new ticket vending machines installed in the Metro System.  She stated that the new ticket machines will process coin, credit card and debit card payments and dispense change.

Public Comment:


11. Committee Members' requests for information  

12. Schedule Upcoming Meeting and Agenda Items
The next regular meeting on July 19, 2010, has been cancelled.  There will be a special meeting on Tuesday, July 13, 2010, at 3 p.m.
1 South Van Ness Avenue, 3rd Floor, Room 3075

13. Adjournment:  The meeting was adjourned at 5:17 p.m.

Respectfully submitted by:
Debra J. Reed
SFMTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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