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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations & Customer Service Committee (OCSC)

Notice of Regular Meeting and Agenda
for
Monday, November 19, 2007 at 3:00 p.m.
1 South Van Ness Avenue, Room 3075
San Francisco, CA

Members:
Joan Downey (Chair), Mary Burns, Daniel Murphy and Norman Rolfe

Council Members not members of this Committee:
Art Cimento, Emily Drennen, Steve Ferrario, Griffith Humphrey, Bruce Oka,
Cesar Perez, Greg Riessen, Dorris Vincent, Daniel Weaver and Jamison Wieser

The MTA CAC may be contacted as follows:

Municipal Transportation Agency, Citizens' Advisory Council
1 South Van Ness Avenue, 7th Floor – San Francisco, CA 94103-5417


Phone 415-701-4666 FAX 415-701-4502


City & County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council
Operations & Customer Service Committee (OCSC)

Regular Meeting
Monday, November 19, 2007 at 3:00 p.m.
1 South Van Ness Avenue, Room 3075
San Francisco, California

AGENDA

Item #

Item

Estimated Time

1.

Call to Order/Roll Call

3:00

2.

Adopt Minutes of October 15, 2007 (Discussion/Action)

3:01

3.

Public Comment

3:03

4.

Report of the Chair (Discussion/Action)

3:04

5.

Operations Update (Discussion/Action) John Byrd

3:05

6.

Transportation Quality Review - Audit findings (Discussion/Action) Travis Fox

3:30

7.

All-Door Boarding Pilot (Discussion/Action) Britt Tanner

4:15

8.

Staff responses for Recommendations and Information Requests (Discussion/Action)

4:40

9.

Committee Members' Questions/Information Requests and Review of responses (Discussion/Action)

4:50

10.

Schedule Upcoming Meetings and Agenda Items
Next regular meeting: January 21, 2008 Time: 3:00 p.m.
1 So Van Ness Avenue, 3rd Floor (Conference Room 3075)

4:55

11.

Adjournment

5:00

Attachments:
Agenda Item 2 - Draft of October 15, 2007 Minutes

City & County of San Francisco
Municipal Transportation Agency
Citizens Advisory Council (CAC)

Operations & Customer Service Committee (OCSC)

Tentative Topic Calendar

Referred Item to Committee:

Follow-up Items:

· 39-Coit Service Improvement

· Residential Parking Permit rules and possible changes

· DPT address information requirement when calling in a complaint

· Rescue Muni J, L, M & N Lines Recommendations (St Francis Circle pedestrian barriers)

· Wayside Fare Collection Working Group (WAFER) and Fare Gate Transition and Subway Change Machines

· Department of Parking & Traffic (DPT) Combining the 587/588, Residential Parking Permit and General Enforcement Groups

· Department of Parking & Traffic (DPT) Service Standards

· Municipal Railway (Muni) Service Standards & Plan for Meeting Goals

· Communication Issues (see chart) in March 2005

Quarterly Update:

· Cable Car

· Passenger Service Report (PSR)

Notes:

Notices of meeting and agenda, and minutes are available at the San Francisco Public Library (Main), 100 Larkin Street - Government Section (5th Floor) and on MTA’s website at www.sfmta.com/cac.

Written reports and background materials for calendar items are available for public inspection and copying at 1 So. Van Ness Ave, 7th floor, during regular business hours.

Members of the Citizens’ Advisory Council who are not members of the FAC may attend Committee meeting.

In the event that a quorum of the entire Council is present, this Committee shall act as a Committee of the Whole. A vote of the Committee of the Whole does not constitute final Council action. The full Council must ratify all Committee action.

Disability Access

This Meeting will be held at 1 South Van Ness Avenue, Conference Room 3075, San Francisco. From the 1st floor lobby, take the elevator to the 3rd Floor.

The meeting location is wheelchair accessible. The closest BART and MTA Metro station is Civic Center. Accessible MTA bus lines nearest the meeting location are the 7-Haight, 9-San Bruno, 47-Van Ness, 49-Van Ness/Mission, and the 71-Haight-Noriega, also the F-Market & Wharves (Historic Streetcar Service). For more information about MTA accessible services, call 415-701-4485/TTY 415-701-4730. There is accessible on-street vehicle parking available in the vicinity of the meeting location. The Civic Center Garage, entrance on the south side of McAllister Street, between Polk and Larkin Streets, includes bicycle racks in view of a parking attendant.

There is accessible on-street vehicle parking available in the vicinity of the meeting location. A bicycle rack is located outside the main entrance to 1 Dr. Carlton B. Goodlett Drive. The Civic Center Garage (entrance on the south side of McAllister Street, between Polk and Larkin Streets) includes bicycle racks in view of a parking attendant.

For assistance with special needs (large print agendas, sign language interpreters, etc.), call Debra Reed at least 72 hours in advance of need at 415-701-4666.

In order to assist the City’s efforts to accommodate persons with severe allergies, environmental illness, multiple chemical sensitivity, or related disabilities, attendees at public meetings are reminded that other attendees may be sensitive to various chemical-based products. Please help the City to accommodate these individuals.

Use of Cell Phones, Pagers, and Similar Sound-Producing Electronic Devices

The ringing of and use of cell phones, pagers and similar sound-producing electronic devices are prohibited at this meeting. Please be advised that the Chair may order the removal from the meeting room of any person(s) responsible for the ringing or use of a cell phone, pager, or other similar sound-producing electronic devices.

Know Your Rights Under the Sunshine Ordinance

(Chapter 67 of the San Francisco Administrative Code)

Government’s duty is to serve the public, reaching its decisions in full view of the public. Commissions, boards, councils, and other agencies of the City and County exist to conduct the peoples’ business. This ordinance assures that deliberations are conducted before the people and that City operations are open to the peoples’ review.

Written reports and background materials for calendar items are available for public inspection and copying at 1 So. Van Ness Avenue, 7th floor, during regular business hours. Notices and agendas are posted on MTA’s website at http://www.sfmta.com/cac.

For more information on your rights under the Sunshine Ordinance (Chapter 67 of the San Francisco Administrative Code) or to report a violation of the ordinance, contact Frank Darby by mail at Sunshine Ordinance Task Force, 1 Dr. Carlton B. Goodlett Place, Room 244, San Francisco, CA 94102-4689; by phone at 415-554-7724; by fax at 415-554-7854 or by e-mail at frank.darby@sfgov.org.

Individuals interested in obtaining a free copy of the Sunshine Ordinance can request a copy from Mr. Darby or by printing Chapter 67 of the San Francisco Administrative Code from the Internet at http://www.sfgov.org/bdsupvrs/sunshine.htm.

Lobbyist Ordinance

Individuals and entities that influence or attempt to influence local legislative or administrative action may be required by the San Francisco Campaign and Governmental Conduct Code, Section 2.100, to register and report lobbying activity. For more information about the Lobbyist Ordinance, contact the Ethics Commission at 25 Van Ness Avenue, Suite 220, San Francisco, CA 94102, telephone 415-252-3100, fax 415-252-3112, or visit their website at http://www.sfgov.org/ethics/.

Accessible meeting policy – One South Van Ness Avenue

telephone311 Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지원 / Libreng tulong para sa wikang Tagalog / คว“มช่วยเหลือท“งภ“ษ“โดยไม่เส’ยค่าใช้จ่าย

 

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