Chapter 1: Getting Started
Note: This page and any Portable Document Format (PDF) or similar files linked from this page are part of an archive and might not contain current information.
On This Page
Muni provides transit service within the City and County of San Francisco 24 hours a day, 7 days a week. Muni’s fleet is among the most diverse in the world; the Muni system operates light rail vehicles, diesel buses, hybrid/diesel vehicles, electric trolley coaches, historic streetcars, and the world famous cable cars.
The Muni Metro light rail system features 6 lines, the J-Church, K-Ingleside, L-Taraval, M-Oceanview, N-Judah and the new T-Third line, that serve downtown and neighborhoods in the western and southeastern parts of San Francisco. Additional information is available regarding Access on Muni Metro.
Clockwise from top left: light rail; hybrid/diesel vehicle; diesel bus; historic streetcar, cable car; electric trolley.
The “rubber tire” transit system includes 16 trolley bus routes and 52 clean diesel or hybrid bus routes. Muni vehicles are wheelchair accessible, and an extensive network of routes provides service within two blocks of most city addresses. Additional information is available regarding Access on Muni buses.
The Historic F-line runs between Castro and Market Streets and Fisherman’s Wharf. The historic street cars are accessible via platforms that provide level boarding for customers who use wheelchairs and others who need it at most stops. Additional information is available regarding Access to Muni Historic Streetcars.
Note that accessible boarding for wheelchair users is available on all modes except the cable cars.
Above: 511.org, sf311.org and NextMuni
Planning Your Trip
A variety of tools are available to assist you in planning a transit trip.
The San Francisco Customer Service Center phone line, 311 (TTY 415.701.2323), provides Muni passenger information. The Center is staffed 24 hours a day, 7 days a week.
Information about using Muni can also be obtained by calling 511, the Bay Area Transit Information Center or by visiting their website (www.511.org). When telephoning 511, simply ask for “Public Transportation,” then “Transit Agencies,” and then “Muni.” You can also just say “Muni” as a shortcut at the Main Menu. From here you can get information on arrival times for the line, direction and stop you use.
The 511 website features a “Take Transit” Trip Planner. When you enter your origin and destination in the Trip Planner it will provide several recommendations for bus or rail lines to use. Note that the 511 Trip Planner does not yet provide accessibility information for individual stops.
NextBus technology, which uses Global Positioning System (GPS) satellites to track vehicles, provides real-time arrival information that you can use to plan your trip in advance or on the fly. The real-time information can be accessed on the Internet at www.NextMuni.com.
The website can be used to select origin and destination stops on all light rail and bus lines. Customers who frequently ride the lines currently listed on NextMuni can get arrival time information using Internet-enabled handheld devices such as cell phones and personal digital assistants (PDAs).
Arrival time information is available at Metro stations and at transit shelters that have been equipped with “NextBus” digital signs. Additional signs are being installed in shelters around San Francisco. Some shelters have been equipped with a Push-to-Talk button that provides a voice announcement of arrival times.
For customers who need to use an elevator to access a Metro station, there are a few options for checking to make sure the elevators needed are in service. Call the San Francisco Customer Service Center information number, 311, to get information about Metro station elevators. Information about elevator status at shared Muni/BART stations can be obtained from BART by calling 510.834.LIFT. During your Metro trip look for elevator information messages on digital signs at many Muni surface platforms and BART and Muni station agent booths.
Above: SFMTA route map and Push-To-Talk audible arrival time button
The SFMTA Streets & Transit Map (left) shows all bus, light rail, historic streetcar and cable car routes and can be used to help plan a transit trip. The map includes many of San Francisco’s points of interest for visitors, as well as government buildings like City Hall and the San Francisco Main Library. The map can be viewed on line at www.sfmta.com, or purchased at a variety of locations, including at the SFMTA Customer Service Center at 11 South Van Ness Avenue, City Hall and many stores throughout the city (see the SFMTA website for specific vendor locations).
Note that the map shows the locations of station elevators on Market Street east of Van Ness Avenue and shows which surface F-line streetcar and light rail Metro stops are accessible for customers who require level boarding.
Paying your Fare
When starting your trip, be sure to have your fare ready to speed boarding. The current full cash fare for all SFMTA services, except the cable cars, is $2.00. Seniors (aged 65 and over) and people with disabilities can show a valid Regional Transit Connection (RTC) Discount card or other valid ID and pay a discounted fare of $0.75. Additional information is available regarding eligibility for the discount fare.
A Proof of Payment (POP) system is in effect on the Muni Metro system. POP requires that all passengers have physical proof of fare payment. Customers paying the cash fare should request a transfer immediately upon boarding. The transfer will serve as proof of payment and can be used to transfer to a different bus line or to the Muni Metro or the F-Line. Detailed information is available regarding proof of payment and fares.
Proof Of Payment (POP) symbol
Transit to San Francisco Giants Games
Muni offers a number of accessible bus and Metro transit options for game day service. The 30, 45, and 47 bus lines provide regular service to the ballpark area, as does the T-Third Metro line. On game days, special Metro Ballpark Service is provided between Castro Station and the ballpark. Valid proof of payment is required to ride all service to the ballpark and must be presented to board a train after the game. For more information about fares and service to AT&T Park call 311 or visit www.sfmta.com.
Transit Service to San Francisco 49ers Games
Muni offers convenient and accessible express service to and from Monster Park on the 9X, 28X-, and 47X-BALLPARK EXPRESS bus routes for every San Francisco 49ers® home game. Discounted special event fares of $7 for seniors and people with disabilities are charged for this service. For more information on routes and fares, call 311 or visit www.sfmta.com.
311 Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지원 / Libreng tulong para sa wikang Tagalog / คว“มช่วยเหลือท“งภ“ษ“โดยไม่เส’ยค่าใช้จ่าย
©2000-2013 San Francisco Municipal Transportation Agency. All rights reserved.