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Return to SFMTA Board meeting of Nov. 3, 2009
Presentation to the
Board of Directors
Fare Evasion
Proof of Payment Program
October | 20 | 2009 | SAN FRANCISCO, CALIFORNIA
Shared SFMTA POP and Budget Analyst
Recommendations
Deployment
From rail to bus
Throughout peak ridership periods
To most active rail lines and bus routes
POP Productivity Measurements
Quantifiable measurements to justify staffing
expansion
Safety, SFPD involvement
Proof of Payment Program
Short-Term Strategies
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Saturation inspection operations
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Multi-door boarding
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Special events mobile units
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Deployment schedule modifications implemented on October 17 for improved TFI presence during peak ridership
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Retrained all TFIs on customer inspection procedures and data collection
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Conducted evaluation of POP handheld devices for citation issuance
Saturation Inspection Operations
- Start date July 27, 2009
- Saturation teams: eight to 10 Transit Fare Inspectors plus 2 to 4 SFPD/MRT
- Duration of inspections limited to 60 seconds or less
- Bus routes covered on rotational basis: 9, 9AX, 9BX, 14, 14L, 22, 24, 29, 30, 33, 38, 38L, 44, 45, 47, 49, 52 and 54
- LRV lines covered on rotational basis : F, J, K, L, M, N and T
Saturation Field Operations
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Picture 1, top left, “Transit Fare Inspectors issue citations for passengers without Proof of Payment at Geneva and Mission”
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Picture 2, top right, “Transit Fare Inspectors issue citations for passengers without Proof of Payment at Geneva and Mission”
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Picture 3, bottom center, “Transit Fare Inspectors issue citations for passengers without Proof of Payment at Geary and Divisadero”
Saturation Inspection Activity
July 27 – Oct. 22, 2009
46 operations
110,671 inspections
2,876 citations issued
2,783 Adult (96.8 percent)
93 Juvenile (3.2 percent)
823 warnings resulting in payment of fare or person exiting system
Inspection rate per TFI: 120 per hour
Fare evasion rate 3.33 percent based on saturation hours only
Multi-door Boarding
Daily deployment: 60 percent bus, 40 percent LRV
Teams: two to three Transit Fare Inspectors
TFIs board assigned bus routes and are instructed to ride the entire route
Routes and lines selected based on a combination of SFMTA Proof of Payment study and TEP ridership data
Bus routes covered on a rotational basis: 9, 9X, 9AB,14, 14L, 22, 24, 30, 38, 38L, 47, 49 and 71
LRV lines covered on a rotational basis: F, J, K, L, M, N and T
Multi-door Boarding Operation
Three photographs of Transit Fare Inspectors issuing citations for passengers without Proof of Payment on the F Line along Market Street.
Multi-door Boarding Operation
Three photographs of Transit Fare Inspectors issuing citations for passengers without Proof of Payment on the F Line along Market Street.
Multi-door Boarding Inspection Activity
July 20 – Oct. 22, 2009
72 operations
105,666 inspections
968 citations issued
932 Adult (96.3 percent)
36 Juvenile ( 3.7 percent)
3,205 warnings resulting in payment of fare or person exiting system
Inspection rate per TFI: 77 per hour
Fare Evasion Rate = 3.95 percent (based on MDB hours only)
Special Events - Mobile Units
TFIs teamed with Revenue Collection Personnel: two Cable Car Collectors, one Cypress Armed Guard and two TFIs
Deployment:
Bay to Breakers Foot Race
Outside Lands Music Festival
Customer service to ensure 100 percent fare media purchase and facilitate boarding
76,271 inspections
Proof of Payment Program
Mid-Term Strategies
Complete hiring process to increase staffing from 46 to 60 TFIs and Supervisors
Report Monthly Inspection Rates for management based on redesigned daily activity summary report
Electronic tracking of complaints including PSR’s utilizing new Customer Service complaint database
Conduct annual performance reviews for TFIs and Supervisors based on new SFMTA performance review format
Proof of Payment Program
Long-Term Strategies
Assist with development of comprehensive TFI staff performance management database
Assist in design of incident report database
Collect and analyze fare evasion data to determine the most appropriate TFI staffing level
SFPD/TransLink® Program
SFPD/TransLink Program: Over 1,300 TransLink cards issued to all 10 Police District Stations as of September 29, 2009 to record and track police presence throughout transit system
SFMTA Executive Director/CEO has authorized SFPD Officers to enforce fare evasion violations
SFPD/MRT Officers are deployed with saturation teams
Each SFPD District Station has developed and submitted a transit security plan
Proof of Payment Program
Questions?
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