Cover Page, page 1:
On the move for 90 years, 1912-2002.
San Francisco Municipal Railway.
End of cover page, page 1.
Table of Contents.
SFMTA Board of Directors.
Who We Are.
How Can We Serve You?
Muni's 2002 Goals.
Greeting from Mayor Brown.
Inside Cover Page, page 2:
Shirley Breyer Black, Director.
Mike Casey, Director.
Jose Cisneros, Director.
H. Welton Flynn, Chairman.
Enid Ng Lim, Vice-Chairman.
Rev. Dr. James McCray, Jr., Director.
Cleopatra Vaughns, Director.
T W U, Local 250A, representing 2755 employees.
S E I U, Local 790, representing 559 employees.
Electrical Workers, Local 6, representing 464 employees.
T W U, Local 200, representing 297 employees.
Automotive Machinists, Local 1414, representing 255 employees.
I F P T E, Local 21, representing 283 employees.
Laborers, Local 261, representing 73 employees.
Municipal Executives Association, representing 70 employees.
Stationary Engineers, Local 39, representing 45 employees.
Teamsters, Local 853, representing 17 employees.
Carpenters, Local 22, representing 16 employees.
Painters, Local 4, representing 6 employees.
Operating Engineers, Local 3, representing 4 employees.
Sheetmetal, Local 104, representing 3 employees.
Glaziers, Local 718, representing 2 employees.
S E I U, Local 535, representing 2 employees.
Plumbers, Local 38, representing 2 employees.
End of inside cover page, page 2.
Page 3: State of Muni 2002.
Dear Friends of Muni:
We are pleased to present you with our first State of Muni Report. This document will give you a sense of who we are, our history and where we are going as an organization.
Muni is the oldest transit agency that is still owned and operated by a city in the United States. In December 2002, we will celebrate our 90th year of service. Over those 90 years, a focus on improvement has been a cornerstone of our organization. Perhaps the most dramatic improvement has occurred recently. In 1999, far-reaching legislative initiatives were implemented and propelled the agency toward achieving better service. This State of Muni Report provides a snapshot of an organization in transition - an organization that is earning a new reputation by placing people first.
We have had our challenges, but with the support of Mayor Willie L. Brown, Jr., other elected officials, and the governance structure provided by Proposition E, we are rededicating our resources and focusing on improvement. Of course, none of this would be possible without the 4,300 dedicated Muni employees who serve San Francisco every day. As these pages will show, we are working together to build a Muni for the new millennium. We invite you to join us.
H. Welton Flynn, Municipal Transportation Agency, Board of Directors Chairman.
Michael T. Burns, General Manager, Municipal Railway.
End of introduction, page 3.
Page 4: blank.
Page 6: State of Muni 2002.
Page 5: State of Muni 2002
Celebrating 90 years of working together
End of page 5.
Muni is the seventh largest transit system in the country. Every day Muni serves 720,000 customers. That is the equivalent of 90% of the population of San Francisco. Thousands of dedicated employees, hundreds of transit vehicles, dozens of maintenance and construction projects, and substantial financial resources help to make Muni work.
The employees of Muni reflect the diversity of San Francisco. Thirty-eight percent of our workforce is African- American. Thirty-one percent is Asian or Filipino. Seventeen percent is Caucasian. Thirteen percent is Hispanic and one percent is Native American.
Ethnicity, % of Muni's 1998 Workforce, % of Muni's 2001 Workforce, Change from 1998 to 2001.
Note: Women constitute 21% of the workforce in 2001, an increase of eight percentage
points from the 1998 workforce.
Source: Workforce Composition by Department and Occupation Report, April 13, 2001, City and County of San Francisco Department of Human Resources.
"Everywhere you look, Muni is making positive changes." This is a quote from Eugene Batiste, Muni operator for 28 years. End of page 6.
Muni operates five modes of fixed-route service (Trolley Coaches Historic
Streetcars Light Rail Vehicles Cable Cars Motor Coaches), plus paratransit services.
Muni, like San Francisco, is a multifaceted community with a rich history. While
some of Muni's services trace their origins to the 19th century, our wide range
of transit technologies firmly places Muni in the 21st century.
End of page 7.
Muni's ambitious fleet replacement is well underway:
With a route network of 81 lines, Muni provides access to most locations within
San Francisco 24 hours a day, 365 days a year. The arrival of new vehicles, the
introduction of the Proposition E Service Standards, and the new Third Street
Light Rail Line translate into continued improvements in service well into the
End of page 8.
In April 2000, Muni extended service on its immensely popular F-Market historic streetcar line along the Embarcadero to Fisherman's Wharf. Higher-than anticipated ridership led to a service increase in June 2000, and demand continues to grow for expanded historic streetcar service. The F-Market Line Extension was the winner of the California Transit Foundation's TRANNY Award for 2001.
When the San Francisco Giants moved into their new home at Pacific Bell Park
in April 2000, Muni was ready. Over 10,000 fans per game take Muni to get to this
"Intermodal Ballpark" that is largely dependent on public transportation.
End of page 9.
The results of this year's San Francisco Chamber of Commerce Annual Survey of Muni Riders were good news for Muni. An all-time high of 58% of riders reported that they were satisfied with Muni service. This is a dramatic turnaround from just two years ago, when 57% of riders reported that they were dissatisfied with Muni service. The poll also showed a sharp decrease in rider concern about Muni reliability and delays. This poll was subsequently reinforced by two additional independent polls, one conducted by Rescue Muni and the other conducted by an outside pollster as required by Proposition E, both of which clearly demonstrate that Muni is restoring public confidence in the system.
End of page 10.
Page 11: State of Muni 2002.
Some of the most dramatic changes at Muni are not quite as visible as a new
bus. Muni has worked hard to improve the efficiency and morale of its employees.
Some of Muni's most recent accomplishments include:
Also, in an effort to improve and strengthen labor-management relations, Muni
has enhanced its "Joint-Labor Management Board" (JLMB) process within
the Operations Division. The JLMB will allow greater collaboration with unions
when making "strategic" business decisions, developing programs, policies,
procedures, and resolving problems. Joint labor-management "Work Site Committees"
have also been established at each operations division to identify and resolve
problems at the local level.
End of page 11.
Page 12: State of Muni 2002.
End of page 12.
Page 13, State of Muni 2002.
San Francisco is a city of many diverse communities. Some communities are associated by geographical neighborhoods. Others are social groups connected by a common interest. Muni takes pride in serving all communities in the City; 95% of all San Francisco citizens live within two blocks of Muni service.
Muni is working in partnership with San Francisco's environmental community to test several alternative fuel vehicles. Pilot programs are now underway to evaluate compressed natural gas and diesel-electric hybrid technology on San Francisco's streets. Muni also worked closely with environmental organizations and cyclists in ordering bicycle racks for all of its new buses.
One of Muni's priorities is to recognize and accommodate the needs of all of
its customers. Customers with disabilities and other special needs can find
assistance through our paratransit service department.
Muni's "Class Pass" program, which offers a steeply discounted monthly pass to students at participating colleges and universities, is underway. Students at the University of San Francisco enjoyed their first year with the "Class Pass" and Muni is working with other San Francisco colleges and universities to expand the program.
Sometimes special occasions in the city warrant increased service for a few
hours or days. Muni prides itself on its ability to accommodate these special
needs while continuing to provide transit service during hours of peak demand.
For example, Muni has provided free service to all customers during the New Year's
Eve celebrations of 2000 and 2001. During the famous Bay-to-Breakers race Muni
extends service to over 20,000 riders. Every year, we accommodate thousands of
women and men in uniform who ride free on our system during Fleet Week.
End of page 13.
Page 14, State of Muni 2002.
Muni is always searching for new ways to improve service in San Francisco. Some of our recent accomplishments include:
Riders in the western portion of the city have seen increased express bus
service along the 1AX, 1BX, 31AX, 31BX, 38AX, and 38BX.
Students at the University of San Francisco can use their reduced fare Class Pass on any Muni line in the city.
Many Muni trains along the Market Street Corridor were crowded during peak
hours. To ease congestion in the subway stations along Market Street, Muni initiated
the Castro Shuttle, operating between the Castro and Embarcadero stations.
Muni installed bus bulbs at bus stops on Mission Street, added new pedestrian
signals and reprogrammed the signal pre-empt system to improve bus service and
provide for greater pedestrian safety.
Ongoing track reconstruction projects on the N-Judah and the L-Taraval will provide a smoother ride and will reduce noise for residents and merchants.
Muni is completely rebuilding the K-Line on Ocean Avenue from Phelan Avenue
to Junipero Serra Boulevard.
End of Page 14.
Page 15, State of Muni 2002.
In 1999, Muni began providing new bus service to Treasure Island to meet the
growing business and residential population. The 108-Line is extremely successful.
Muni received additional funding to expand the hours and frequency of service
Muni extended its popular historic trolley service along the F-Market line from the Transbay Terminal to Fisherman's Wharf.
This future line will connect the Third Street Light Rail under Union Square to Chinatown.
Muni responded to the rapid expansion of technology industries and residential development in this former light industrial neighborhood. Muni introduced the new 10- Townsend line in June 2001 to link SOMA to downtown.
The Third Street Light Rail Construction Project will bring light rail service from the Bayview Hunters Point neighborhood to downtown.
Muni extended expanded service on Saturday between Visitacion Valley and Chinatown/North
Beach to create community connections.
End of page 15.
Page 16, State of Muni 2002.
Muni has made tremendous progress in recent years. New services, a revitalized
organization, and many significant accomplishments are leading Muni in a positive,
new direction. This momentum will be sustained and advanced through a variety
of upcoming projects and new service plans. With these ambitious and challenging
plans, Muni will strive to exceed the expectations of our customers, our employees,
and our community.
End of page 16.
Page 17, State of Muni 2002.
Muni's complex infrastructure requires constant attention. In the coming years, Muni will continue to develop the facilities, technologies, and assets that create a cohesive transit system and a thriving city. Some of our key future projects are:
End of page 17.
Page 18, State of Muni 2002.
The Future: Moving Ahead.
End of page 18.
Page 19, State of Muni 2002.
In addition to "brick and mortar" projects, Muni is undertaking a series of initiatives to meet the changing needs of San Francisco's neighborhoods and transit users. These projects will help link Muni to the community, and will help improve connections throughout the city.
End of page 19.
Page 20, State of Muni 2002.
1. Earn a new reputation with customers and stakeholders by publicizing our accomplishments, implementing a good neighbor policy and enhancing community outreach efforts.
2. Continue to build the Muni team through improved communication, involvement and recognition.
3. Improved safety for employees, customers, pedestrians and motorists.
4. Begin integration of a zero-based budget system and provide staff with the necessary processes and tools to manage their budgets.
5. Integrate new information systems to improve scheduling and dispatch; communication with staff, vehicles and customers and materials management.
6. Meet Prop. E milestones for service standards and performance measures including:
7. Progress the Third Street project and meet FY2002 milestones.
8. Involve all employees in crafting a new constitution for Muni and begin to examine the structures and processes to support the mission statement.
9. Implement the marketing plan to demonstrate local, regional and industry leadership.
Muni's citywide marketing campaign: Picture of Operator Earnest Webster. Over 3,411,000 miles driven. 40 years with Muni. United Way volunteer, basketball coach, father of 2."Be consistent & you'll be all right." 36 years accident-free.31 Balboa & 38 Geary
Picture of operator Rita Veles. Over 963,000 miles driven. 11 years with Muni.
proud mother of 2, great-grandmother, oil painter and loves serving the public.
"Live an honest life." 30 Stockton.
End of page 20.
The women and men of the San Francisco Municipal Railway work hard, day in and day out, to provide San Francisco residents and visitors with quality transit service. In a few short years they have turned this system around, re-establishing Muni as a high quality, responsive and safe transit system - as shown recently by three independent polls.
I am proud of the work the people at Muni are doing, and I'm confident that their collective commitment to the riding public will continue to bring more success to the organization. Congratulations, Muni!
Willie L. Brown, Jr.
Office of the Mayor.
Willie Lewis Brown, Junior.
1 Dr. Carlton B. Goodlett Place, room 200.
San Francisco, CA 94102.
4,300 dedicated Muni employees serving San Francisco every day.
End of page 21.
End of document.
©2002 San Francisco Municipal Railway. All Rights Reserved.
Page last updated August 20, 2002.
Information last updated March 29, 2002.