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Release date: 2/25/11

*** Press Release ***

The San Francisco Municipal Transportation Agency (SFMTA), which operates the Municipal Railway (Muni), today announced that as of Tuesday, March 1 it will begin implementing a new regional Clipper Program policy that is designed to counteract the abuse of the negative balance feature of the program. The policy increases the minimum add-value requirement from $2 to $5 for Clipper adult fare customers.

The new minimum add-value requirement is $5 or a fare product, e.g. an adult Muni “A” or “M” Fast Pass®. The new policy does not affect the minimum requirement on the Youth, Senior or RTC Clipper cards, which is currently $.75.

The new minimum requirement generally only applies tocustomers who arepurchasing a new Adult Clipper card and want to add cash value at the time of purchase.

The minimum requirement does not affect a customer who has an existing Clipper card and wishes to reload cash value at any of the following:

  • Clipper retailers, such as participating Walgreens
  • Operator ticket office (e.g. the SFMTA Customer Service Center)
  • Clipper website
  • Clipper Customer Service call center, 877.878.8883
  • Add-value machines at AC Transit or Golden Gate Ferry locations

At the Muni Metro ticket vending machines (TVM), however, whether purchasing a new Clipper card or reloading an existing Clipper card, Muni adult fare customers are subject to the minimum $5 requirement, regardless of the current value on the existing card. Muni Metro customers who do not wish to pay this $5 minimum may instead purchase a single or round trip regular adult fare Limited Use Muni Ticket out of the TVM.

For more information on the Clipper card, please visit www.clippercard.com or www.facebook.com/BayAreaClipper. Muni customers can learn more about using the Clipper card on Muni and the transition to Clipper by visiting www.sfmta.com/clipper.

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