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Release date: 2/25/11

*** Press Release ***

The San Francisco Municipal Transportation Agency (SFMTA), which operates the Municipal Railway (Muni), today announced that as of Tuesday, March 1 it will begin implementing a new regional Clipper Program policy that is designed to counteract the abuse of the negative balance feature of the program. The policy increases the minimum add-value requirement from $2 to $5 for Clipper adult fare customers.

The new minimum add-value requirement is $5 or a fare product, e.g. an adult Muni “A” or “M” Fast Pass®. The new policy does not affect the minimum requirement on the Youth, Senior or RTC Clipper cards, which is currently $.75.

The new minimum requirement generally only applies tocustomers who arepurchasing a new Adult Clipper card and want to add cash value at the time of purchase.

The minimum requirement does not affect a customer who has an existing Clipper card and wishes to reload cash value at any of the following:

  • Clipper retailers, such as participating Walgreens
  • Operator ticket office (e.g. the SFMTA Customer Service Center)
  • Clipper website
  • Clipper Customer Service call center, 877.878.8883
  • Add-value machines at AC Transit or Golden Gate Ferry locations

At the Muni Metro ticket vending machines (TVM), however, whether purchasing a new Clipper card or reloading an existing Clipper card, Muni adult fare customers are subject to the minimum $5 requirement, regardless of the current value on the existing card. Muni Metro customers who do not wish to pay this $5 minimum may instead purchase a single or round trip regular adult fare Limited Use Muni Ticket out of the TVM.

For more information on the Clipper card, please visit or Muni customers can learn more about using the Clipper card on Muni and the transition to Clipper by visiting

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