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Release date: 8/24/10

*** Press Release ***

The San Francisco Municipal Transportation Agency (SFMTA), which operates the Municipal Railway (Muni), has announced that effective Saturday, September 4, it will restore 61 percent of the service reductions implemented systemwide on May 8. These restorations were made possible using funds generated from increased SFMTA operating efficiencies with additional one-time funding from the San Francisco County Transportation Authority (SFCTA) and the Metropolitan Transportation Commission (MTC). The service restorations were developed using 311 customer feedback along with data and technical analysis conducted during the Transit Effectiveness Project.

“We appreciate the patience and feedback from Muni customers,” said Nathaniel P. Ford Sr., SFMTA Executive Director/CEO. “I want to ensure that the SFMTA provides the safest, most reliable Muni service possible. I am proud of the staff teamwork that has helped us reach this milestone.”

The changes are scheduled to be implemented on September 4, to coincide with the completion of the St. Francis Circle Rail Replacement Project. Similar to the December and May service changes, SFMTA staff will conduct a broad multilingual public information effort to inform customers about the September service changes. Reminders have been posted on Muni vehicles as well as at stops and in stations. Customers will see Muni Service Ambassadors Aug. 31 through Sept. 3 and Sept. 7 through 10 at major transfer points like Muni Metro stations to provide information regarding service restoration. The information is also being disseminated to San Francisco public libraries, City College and neighborhood and merchant associations.

Immediate customer benefits from the service restoration include:

  • Restoration of Owl service every 30 minutes
  • Restoration of night end times for all community routes and many local and rapid routes
  • Additional capacity on 13 weekday and three weekend routes
  • Restoration of evening frequency on nine routes

The attached chart shows the restored frequencies, end times and routes with added capacity on both weekdays and weekends highlighted in red.

As part of the Fiscal Year 2011-12 budget, the SFMTA Board of Directors approved a partial service restoration to go into effect in July 2011. However, due to stronger than expected revenue streams, operational efficiencies and one-time funding from the MTC and the SFCTA, staff recommended the restoration of service on some routes and lines in September.

With the aim of restoring service throughout the City, staff considered technical data, community feedback and other policy considerations, such as distributing resources equitably to low income and minority customers, to inform these proposed changes. The capacity changes focus on weekday improvements, when crowding levels are highest. Service hour and late night frequency changes will be implemented seven days per week. When implemented, these investments in service will reduce crowding on the busiest routes, improve connectivity throughout the system and improve critical lifeline access for late night and Owl customers. The changes are designed to reduce customer pass-ups and to shorten wait times on some routes.

St. Francis Circle Rail Replacement Project

The St. Francis Circle Rail Replacement Project, part of the SFMTA Capital Investment Program initiated to implement various infrastructure and customer-focused improvements, will be completed by September 4. With construction on this vital improvement project ending, Muni rail service on both the K Ingleside and the M Ocean View lines will be fully restored to previous service levels enjoyed before construction began on May 17.

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