SFMTA and 511 Post Transit Stop IDs to Facilitate 511 Calls for NextMuni Information
Release date: 3/19/10
*** Press Release ***
The San Francisco Municipal Transportation Agency (SFMTA), which operates the Municipal Railway (Muni), along with 511, the Bay Area’s travel information source, today announced that more than 100 Muni stops now have 511 stop identification numbers (stop IDs) posted to make it easier for customers to access automated NextMuni information. Posted stops include all F Market stops along Market Street and the Embarcadero as well as locations that have generated a high volume of 311 transit prediction calls.
The stop IDs are unique, five digit numbers and are located in a red or yellow box on the shelter, next to the route numbers on pole signs, on the Muni map or in the most visible place possible (see example photo). The 511 system prompts customers to provide the stop ID after the “departure times” selection is made. The stop ID number automatically includes the direction of travel (i.e. inbound or outbound) and will provide departure time predictions for each of the routes that serve that transit stop.
“We are committed to providing better service to Muni customers as creatively and efficiently as possible in these challenging budget times,” said Nathaniel P. Ford Sr., SFMTA Executive Director/CEO. “We appreciate the partnership with 511 to make it easier to access NextMuni predictions.”
“The 511 regional service, which has provided free traveler information since 2002, is pleased to offer real-time transit information to Muni riders," said Andrew Fremier, MTC's Deputy Executive Director.
The stop IDs are an integral part of 511. Without the stop ID numbers posted at the stop, the customer can use the 511 phone line’s back-up system or look up the number online at 511.org. The current 511 back-up also allows the customer to say “I don’t know” and access the help system to identify the stop by using the name of the transit agency, route number and cross streets in order to obtain the correct departure times.
Muni customers can also access NextMuni information online at www.nextmuni.com, through a variety of third-party applications from PDAs or by calling 311.
By mid-summer, the SFMTA and 511 plan to expand the posting of stop IDs to nearly all of the approximately 4,000 transit stops in the Muni system. Once posted, the stop IDs will also provide the SFMTA with a valuable tool for tracking customer complaints or commendations to more efficiently and accurately resolve issues.
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