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City and County of San Francisco
OCSC MinutesMunicipal Transportation Agency
Citizens’ Advisory Council

Operations and Customer Service Committee

Wednesday, August 31, 2011, at 3:00 p.m.
1 South Van Ness Avenue, Room 3075
San Francisco, California


1.   Call to Order

 Chairman Joan Downey called the meeting to order at 3:04 p.m.

2. Roll Call

 OCSC members present at Roll Call:  Joan Downey

OCSC members absent at Roll Call:  None

 OCSC members absent:  Mary Burns and Daniel Murphy

SFMTA CAC members not on this committee, but also present:  Mark Ballew, Steve Ferrario and Dan Weaver

Chairman Downey appointed Dan Weaver to serve as Pro Tem

3.    Announcement of prohibition of sound-producing devices during the meeting.

The CAC Secretary made the announcement.

4.    Approval of Minutes: 

On motion to approve the minutes of May 10, 2011: Approved
Ayes – Downey and Weaver

      Nayes – None

      Absent – Burns and Murphy

5.   Report of the chairman:  Joan Downey


6. Public Comment: 


7. Presentation, discussion and possible action regarding implementing the proof-of-payment program systemwide.  (John Haley, Director, Transit Management)

John Haley discussed all-door boarding, fare inspectors and fare evasion on the system.  Mr. Haley stated more public outreach campaigning to reduce fare evasion would need to be done, but there is a higher percentage of riders that pre-pay on their Clipper cards.

Public Comment:

David Pilpel commented that a study was done on the number of inspections from other agencies that might be of interest historically.  He stated fare machines at MMT, Stonestown and the cable car system were taken out.  Mr. Pilpel is concerned about safety and security during night time hours, 10 p.m. to 6 a.m., when there are no fare inspectors on the system.

Edward Mason commented that his experience on the 14 Mission line, he has noticed a cross-section of passengers using their Clipper cards.  Mr. Mason would like fare inspection to be 24/7 via the back door.

Motion 110831.01

The SFMTA CAC reaffirms our support for all-door boarding systemwide by early 2012; more effectively deploy proof-of-payment inspectors including moving their headquarters to a more central location.  We support increasing the cash fare to encourage use of a Clipper card.  We support comprehensive outreach to passengers.

            On Motion to approve Motion 110831.01: Approved

                  Ayes – Downey and Weaver

                  Nayes – None

                  Absent – Burns and Murphy

8. Presentation, discussion and possible action regarding the sequencing of outbound trains. (John Haley, Director, Transit Management)

Chairman Downey continued this item to the next meeting.

9. Discussion and possible action regarding procedures for evaluating route changes. (John Haley, Director, Transit Management)

Jim Campbell, Transit Planner, Operations Planning, discussed the route change of the 37 Corbett bus.  Mr. Campbell stated the route change was done because of the narrow street and conflicts with automobiles and buses. 

Public Comment:

Richard Magary commented that the neighbors who were affected by the re-route did not know until the change had been made and feels this was inappropriate.  Mr. Magary stated that a group of neighbors had this done because they did not want the bus going by their home.

Roland Wong says there is a lot of concern on the 26 Valencia line when it was discontinued due to low ridership and would like Muni to consider adding the line back.

Motion 110831.02

The SFMTA CAC recommends that the SFMTA create written policies that specifies public outreach procedures before implementing operational changes, including post-implementation evaluation.


             On Motion to approve Motion 110831.02: Approved

                  Ayes – Burns, Downey, and Murphy

Nayes – None

10. Discussion and possible action regarding Parking Control Officers (PCOs) ticketing cars parked in street cleaning zones. (Joy Houlihan, Deputy Director, Safety, Training, Security and Enforcement)

Joy Houlihan discussed circumstances of cars being ticketed when parked in street cleaning areas. 

Public Comment:


Motion 110831.03

The SFMTA CAC recommends that the SFMTA add information on their website concerning rules and regulations regarding street cleaning parking rules.

            On Motion to approve Motion 110831.03: Approved

                  Ayes – Downey and Weaver

Nayes – None

Absent – Burns and Murphy

11. Committee members’ requests for information. (For discussion only)

  • Joan Downey inquired about the crosswalk at the Arboretum at MLK Drive in Golden Gate Park.
  • Joan Downey stated a recent Service Standard Report for the last quarter was not distributed and to ask Travis Fox for the latest report.
  • Joan Downey stated a Motion was passed over a year ago regarding the SFPD “No Parking” signs for $150 and to find response.
  • Joan Downey says she has seen the success of the Nx Judah Express and would like to know has it alleviated the Carl & Cole stop and she hasn’t seen report on  how it is being evaluated.
  • Joan Downey stated she called 311 to report an incident at the first block of Arguello and that the customer service representative who answered didn’t understand “unit block” and said that staff may need to be re-trained.
  • 12. Schedule upcoming Meeting and Agenda Items.  (For discussion only

Chairman Downey stated there will not be a September OCSC meeting.
Next regular meeting: Tuesday, November 8, 2011 at 3:00 p.m.
1 South Van Ness Avenue, 3rd Floor (Conference Room 3075)

ADJORN:  The meeting was adjourned at 4:55 p.m.

Respectfully submitted by:
Yvette Torres
SFMTA – CAC Secretary



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