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SAN FRANCISCO MUNICIPAL TRANSPORTATION AGENCY CITIZENS’ ADVISORY COUNCIL NOTICE OF MEETING AND CALENDAR Thursday, July 5, 2012 Room 7080, Union Square Conference Room 1 South Van Ness Avenue, 7th Floor REGULAR MEETING 5:30 P.M. COUNCIL MEMBERS Daniel Murphy (Chair), Daniel Weaver (Vice Chair), Mark Ballew, Art Cimento, Joan Downey, Steve Ferrario, Katie Haverkamp, Marc Salomon, Susan Vaughan, Dorris Vincent, and Roland Wong COUNCIL LIAISON Roberta Boomer COUNCIL SECRETARY Yvette Torres ORDER OF BUSINESS
Members of the public may address the Citizens’ Advisory Council on matters that are within the CAC's jurisdiction and are not on today's calendar. REGULAR CALENDAR 8. Presentation, discussion and possible action regarding the SFMTA Strategic Plan. (Darton Ito, Manager, Capital Planning Systems) Motions from OCSC meeting of May 8, 2012: Objective 2.1.1 – Expand and refocus messaging to include all modes in pursuit of the Agency’s 50/50 mode split goal by 2018 Motion 120508.02 The SFMTA CAC recommends that social media tools be used to deliver real-time service information, particularly regarding planned and unplanned delays or shutdowns on lines, allowing people to make alternate plans, and that the PSR process be incorporated into the Agency’s social media presence. Objective 2.1.4 – Complete SFMTA website rebuild Motion 120508.03 The SFMTA CAC recommends all Daily Ops reports and all reports made abatable to management should be available on the redesigned web site. The redesign of the web site should have as its primary emphasis the experience of mobile users, and the site should not display ads in its mobile versions. Objective 2.1.5 – Develop effective branding and signage of transit vehicles and integrate multi-modal wayfinding of all modes at stations, stops and in vehicles Motion 120508.04 The SFMTA CAC recommends signs should prioritize being concise over including “please” on every sign. The agency should investigate, get outside assistance with, and implement best practices for wayfinding before undertaking any further wayfinding changes. Objective 2.1.6 – Create a new online and physical transportation map to show relative weight of frequent higher capacity transit services, bicycle routes and key multi-modal connections Motion 120508.05 The SFMTA CAC recommends as part of these effects, Muni should preserve and incrementally improve the existing Muni map. Objective 2.1.10 – Develop and implement customer focused program for mezzanine-level customer service interactions with the Muni station agents Motion 120508.06 The SFMTA CAC recommends Muni needs a clean, uniform look and feel for station agent booths. Objective 2.1.12 – Develop hiring/selection process for frontline employees that is aligned with selecting candidates who will excel in customer service and retrain existing staff on customer communications Motion 120508.07 The SFMTA CAC recommends the public announcement systems in vehicles and stations need improvement. Operators and dispatchers need more training in verbal communication skills, and public announcements need to be made more audible and robust, and pre-recorded when possible. Objective 2.1.13 – Install improve signage and customer information outside of subway stations Motion 120508.08
The SFMTA CAC recommends electronic signage inside stations needs upgrading as well.
Objective 2.2.3 – Facilitate the movement of transit vehicles with consistent enforcement of transit-only lanes and traffic laws Motion 120508.09 The SFMTA CAC recommends the SFPD needs additional transit focused training emphasizing the importance of mass transit and other non-automobile forms of transportation to San Francisco.
Objective 2.2.4 – Identify opportunities to prioritize transit during regular service and special events Motion 120508.10 The SFMTA CAC recommends the Agency should track lessons learned from special event operations. Objective 2.2.11 – Develop system of accountability for supervisors, controllers, Central Control, maintenance, etc. Motion 120508.11 The SFMTA CAC recommends PSRs regarding service problems should reflect on street supervisors, not just operators. Objective 2.2.13 – Enforce leave paperwork deadlines Motion 120508.12 The SFMTA CAC recommends given the high rate of absenteeism at Muni, this should be made a very high priority.
Objective 2.2.15 – Improve dynamic supervision and service management, including a fully operational line management center Motion 120508.13 The SFMTA CAC recommends this strategy should explicitly include re-designation of vehicles at Embarcadero station. Motion 120508.14 The SFMTA CAC recommends the process for towing vehicles blocking transit lines should be streamlined. Operators should be able to summon tow trucks directly, and tow trucks should prioritize this type of call. Objective 2.3.7 – Implement comprehensive bicycle sharing program and expand scope Motion 120508.15 The SFMTA CAC recommends SFMTA, BART, and Caltrain should collaborate on bike sharing plans. Motion 120508.16 The SFMTA CAC recommends the SFMTA should undertake a limited pilot program for bicycle space on Metro vehicles. 9. Presentation, discussion and possible action regarding the subway platform display and public announcement system design. (Frank Lau, Project Manager, Capital Programs & Construction) 10. Discussion and possible action regarding recommendations from the Operations and Customer Service Committee (OCSC). Motion 120508.01 The SFMTA CAC recognizes that the staff-proposed changes to the Contractor Parking Permit system terms must go into effect on June 1, 2012. The SFMTA CAC recommends that a proposal for a more fair and equitable system be drafted by staff no later than September 2012, allowing contractors, and possibly other small businesses, to park at metered spaces for the full meter price, but without a limit on time. The SFMTA CAC recommends that the permit should include a way for small businesses to buy permits allowing them to park in RPP areas, similar to the proposed prepaid daily RPPs. 11. Discussion and possible action regarding recommendations from the Engineering, Maintenance and Safety Committee (EMSC). Motion 120523.01 The SFMTA CAC recommends that the subway platform have at least three or more new destination signs per direction in preparation for double-berthing and/or coupling. 12. Committee Members’ requests for information. (For discussion only) 13. Schedule upcoming calendar items. (For discussion only) ADJOURN Accessible meeting policy – One South Van Ness Avenue
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