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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Regular Meeting Minutes

Thursday, November 5, 2009, at 5:30 p.m.
1 South Van Ness Avenue, Room 3074
San Francisco, California

1. Call to Order / Roll Call
Chairman Daniel Murphy called the meeting to order at 5:30 p.m. 

SFMTA CAC members present at Roll Call:  Mary Burns, Art Cimento, Joan Downey, Griffith Humphrey, Daniel Murphy, Cesar Perez, Greg Riessen, Susan Vaughan, Daniel Weaver, Ruth Wheeler and Jamison Wieser

SFMTA CAC members absent:  Steve Ferrario, Norman Rolfe, Janel Sterbentz and Dorris Vincent

2. Adopt minutes of October 1, 2009: 

On motion to adopt the minutes of October 1: Adopted
Ayes – Burns, Cimento, Downey, Humphrey, Murphy, Perez, Riessen, Vaughan, Weaver, Wheeler and Wieser
Absent – Ferrario, Rolfe, Sterbentz and Vincent

The minutes for October 19 were not ready for adoption.

3. Public Comment: 

David Pilpel stated that the CAC should have an update on the budget.  Mr. Pilpel stated that the SFMTA should recognize Norman Rolfe for his years of public service advocating for transit.  Chairman Murphy stated that Mr. Rolfe was a transit advocate for long before becoming one of the CAC’s original members. 

Steve Polk stated that more video cameras are needed in vehicles.  The storage period for videos is too short for investigations.  Evidence could be lost because of the brief retention period. 

4. Report of the Chairman: Daniel Murphy

Chairman Murphy stated that Item 9, regarding Climate Action Plan and Sustainability Strategies, would be continued.

5. Staff Report (Discussion/Action)

The staff report was provided.

Dan Weaver stated that the SFMTA should remind operators about idling buses.  Chairman Murphy assigned the matter to the EMSC.   

Jamison Wieser stated that alternative parking signage on Fell Street does not address the traffic congestion at 9th Avenue, Irving and Lincoln Way.  Ruth Wheeler stated that the N Judah and the 44 O’Shaughnessy lines are frequently trapped in the gridlock.  Sue Vaughan stated that staff from the museums, the Park and Recreation Department and the Concourse Garage should be invited to the discussion.  Chairman Murphy assigned the matter to the PMC. 

Ruth Wheeler stated that staff’s response to the CAC’s stroller policy recommendation was wrong.  E-mails from the public make valid points about families needing strollers when riding transit.  The CAC’s recommendation would reduce the Agency’s liability.  The policy should be made understandable and conspicuous on the SFMTA Website.  Chairman Murphy stated that he would appeal to Nathaniel Ford to have Jim Dougherty, director, Security and Safety Division, reconsider the CAC recommendation.  Sue Vaughan stated that the SFMTA should consider vehicles that accommodate strollers.  Chairman Murphy assigned the matter of communicating the SFMTA stroller policy to the public to the PMC. 

Public Comment:

David Pilpel asked about the impact of Proposition E on SFMTA signage. He asked about information on the agreement between BART and the SFMTA on fare changes and BART usage effective January 1, 2010.

6. Service Changes Update (Discussion/Action) Julie Kirschbaum

Julie Kirschbaum, manager, Service Planning, Transit, presented the customer information campaign for the December 5 service changes.   Information will be disseminated several ways.  Transit ambassadors will distribute informational booklets and assist customers with trip planning.  Ms. Kirschbaum invited the CAC to participate. 

Public Comment:

David Pilpel asked about the possibility of incidents occurring as a result of the December 5 service changes taking place mid-pay period.  He asked about changes to the budget due to realignment of schedules.  He asked if there was a separate environmental review.  He asked about part-time operators.  He asked about contingency plans for vehicle availability in cases of oversights. 

Ms. Kirschbaum stated that during the service changes, staff will work closely with payroll.     Schedulers found cost savings for the budget.  Service enhancements were cleared through the Major Environment Analysis of the Planning Department.  The use of part-time operators had not been implemented.  The SFMTA is prepared to make emergency changes.

Chairman Murphy called item #11

7. FY07-FY08 Transportation Quality Review (Discussion/Action) Bonnie Nelson

Bonnie Nelson, Nelson/Nygaard Consulting Associates, stated that the SFMTA has done a good job with data collection and reports.  The Agency adopted virtually all the recommendations from the FY05-06 audit.  Since the audit period there has been improvement in several areas.  For FY09, although the schedule adherence remains below the goal of 85%, it improved to 73.3%.  Service hours delivered and operator availability improved.  Ridership has increased.  Accidents are down.  Performance has declined in some areas: unscheduled absenteeism among operators, miles between road-calls for rail and the vacancy rate for maintenance.  

New recommendations for performance measurements are: automatic passenger counts, scheduled trips delivered, fare box recovery, combined SFMTA and the city Controller’s surveys, PSR resolution timeline calculations, the accident rate being reported system-wide rather than separated by bus and LRV, security reporting (fare evasion rate, etc.) and operator grievances reported by division.

Mary Burns departed at 7:50 p.m.

Joan Downey moved the following recommendation:

Motion 091105.01

The SFMTA CAC recommends that the SFMTA Board adopt the major recommendations for performance measurement made in the FY07-08 Transportation Quality Review.

On motion regarding the recommendations for performance quality review: Adopted
Ayes – Cimento, Downey, Humphrey, Murphy, Perez, Riessen, Vaughan, Weaver, Wheeler and Wieser
Absent – Burns, Ferrario, Rolfe, Sterbentz and Vincent

8. FY09 -10 Q1 Service Standards (Discussion/Action) Travis Fox

Travis Fox, service planning manager, Transit, stated that on-time performance climbed to 73.3%.  Schedule service hours delivered increased.  Mr. Fox stated that the FY09-10 service standards report will be ready for presentation to the CAC in December. 

9. Climate Action Plan and Sustainability Strategies  (Discussion/Action) Marty Mellera

Chairman Murphy continued Item #9.

10. Committee Reports:


11. Recommendation from a CAC Committee (Discussion/Action)
Operations and Customer Service Committee

Motion 091019.04

RECOMMENDATION: That the CAC write a letter to the district captains encouraging each one to accept the training that the SFMTA Transit Fare Inspectors Program offers and fully participate in the SFPD TransLink Program and copied to Chief George Gascón.

Without objection, Chairman Murphy revised recommendation 091019.04 to read as follows:

RECOMMENDATION: The SFMTA CAC directs the CAC Chairman to write a letter to San Francisco Police Chief George Gascón, with copies to the district captains, encouraging each one to participate in the training that the SFMTA Transit Fare Inspectors Program offers and fully participate in the SFPD TransLink Program.

On motion to adopt motion 091019.04 as amended:  Adopted
Ayes – Burns, Cimento, Downey, Humphrey, Murphy, Perez, Riessen, Vaughan, Weaver, Wheeler and Wieser
Absent – Ferrario, Rolfe, Sterbentz and Vincent

12. Committee Members’ Questions/Information Requests: (Discussion)

Joan Downey stated that on Monday, November 2, at 7:30 a.m., southbound on the 47 Van Ness line, the operator warned passengers to be careful because needles were found on the seats.  What is the policy when needles are found on buses?

Sue Vaughan asked for information about the allocation of American Recovery and Reinvestment Act funds. 

Greg Riessen asked for information regarding Residential Parking Permit enforcement when cars block driveways.

Cesar Perez departed at 8:15 p.m.

Joan Downey stated that non-Muni calls to 311 Customer Service get answered faster than Muni calls; however, Muni pays per call.  She wanted to know how Muni and non-Muni calls are distributed to 311 staff.  She asked for information about the policy regarding stop signs placed along Muni routes. 

Jamison Wieser asked for information about the policy regarding payment of fares when a TransLink reader is broken.  

Sue Vaughan asked for a presentation on the implementation of SFpark.  Chairman Murphy assigned the matter to the PMC.

13. Agenda Planning for the Next Regular Meeting Tentatively Scheduled:

Next regular meeting:  December 3, 2009, at 5:30 p.m.
1 South Van Ness Avenue, Conference Room 3074

14. Adjournment:  The meeting was adjourned at 8:29 p.m.

Respectfully submitted by:
Debra J. Reed
SFMTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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