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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations & Customer Service Committee (OCSC)

FINAL Minutes
Regular Meeting

Monday, April 16, 2007 at 3:00 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order / Roll Call (Agenda Item 1). The regular meeting of the Operations & Customer Service Committee (OCSC) was called to order at 3:02 p.m., Monday, April 16, 2007. Joan Downey (Chair) presided. A quorum was present including the following:

OCSC Members Present at Roll Call: Joan Downey (Chair), Mary Burns, and Norman Rolfe.

OCSC Members Present, but Absent at Roll Call: Sue Cauthen arrived at 3:20 p.m. and departed at 4:10 p.m., and Daniel Murphy arrived at 4:03 p.m.

OCSC Members absent: None.

MTA CAC Members, not on this committee, but also present: None.

MTA Staff (San Francisco Municipal Railway [Muni] and Department of Parking and Traffic [DPT]) Present: Debra Reed (MTA CAC Secretary), and Marisa Espinosa (MTA – Manager, Strategic Policy Initiatives).

Community Representatives Present: Edward Mason, Robert Planthold, and Rosie West

2. Adopt Minutes of March 19, 2006:
March minutes were adopted.

3. Public Comment – Concerning any issue within the jurisdiction of the Committee and not noted on the agenda:

Rosie West reported seeing buses along the M line

Edward Mason reported that 511 service was down

4. Report of the Chair:

Cole Hardware was selling Fast Passes.

5. Operations Update (Discussion/Action)

MTA staff Jim Kelly was not available for this item. Item will be continued at the next OCSC meeting.

6. Critique of West Portal & Plans for Carnival (Discussion/Action)

MTA staff Joyce Garay was not available for this item. An OCSC discussion ensued in connection with a previous comment made by Edward Mason regarding re-routes and detours during Carnival celebrations. During special events, patrons were often uninformed about route and stop location changes, detours, and bus substitution. Bus operators were seen driving in the wrong direction, confused about changes for stop locations as well as re-route information.

Public Comment

Bob Planthold felt that during Carnival celebrations, Valencia Street should be dedicated to bus-only traffic and that autos should be redirected to Dolores and Guerrero Streets.

Edward Mason asked about adequate advanced notice to the public. Mary Burns said that she saw numerous signs posted in the West Portal Station and staff conducted a door to door campaign to merchants and residents within 3 blocks, and visited various community meetings. Ms. Burns also heard a radio public service announcement on KFOG a week prior to the event.

Motion: The MTA CAC recommends that when Muni service is temporarily rerouted that the Agency provides frequent and consistent communication to the public, adequate and consistent signage, and communicate changes and including maps to all operators, especially on nearby lines, and that signage be multi lingual and include maps where ever feasible.

The MTA CAC further recommends the Agency endeavor to keep substitution plans consistent and not alter them further after communication to the public has begun.

The MTA CAC recommends that after major reroutes of substitution of service the Agency conduct lessons learned sessions.

Moved by Dan Weaver

2nd by Mary Burns

CAC passed unanimously (Ayes - Downey (Chair), Burns, Murphy, and Rolfe)

Motion: The MTA CAC recommends that the MTA close Valencia Street to automobile traffic during the Carnival Parade in order to avoid the congestion in previous years that seriously disrupted Muni service.

Moved by Dan Weaver

2nd by Norman Rolfe

CAC passed unanimously (Ayes - Downey (Chair), Burns, Murphy, and Rolfe)

7. Strategic Plan (Discussion/Action)

OCSC discussion ensued with staff participation from Marisa Espinosa. Ms. Espinosa distributed and reviewed a PowerPoint presentation entitled MTA 2012 Strategic Plan Development Goal Team Initiatives, dated April 10, 2007.

Comments and Questions from the OCSC

Joan Downey:

Ms. Downey asked about the effectiveness of on-street parking management involving 85% meter turnover rate in areas other than downtown. Often meter rates correlate with garage rates resulting in. Response: DPT’s goal is an 85% meter turnover. Studies are done to make sure that the meters are priced in order for the turnover to be effective and cars are not parked all day while other cars can find parking. The Board would be looking at a comprehensive parking policy to discuss issues such as meters, garages, enforcement, etc.

How does Parking Management relate to the goal? Response: One of the goals was 2.4, 2.5, reducing congestion in major corridors if the objective of getting customers to destinations when they wish to arrive. The other goal is managing parking supply to align with community goals.

Ms. Downey felt that the goals and initiatives did not relate to the goal of promoting transit first priority.

Public Comment

Bob Planthold commented that people had given up on reporting complaints. Response: Complaints can also be filed at the MTA website.

8. Sidewalk parking press release update (Discussion/Action)

Sue Cauthen was not available for this item. Item will be continued at the next OCSC meeting.

9. 39 Coit Update: (Discussion/Action)

Sue Cauthen was not available for this item. Item will be continued at the next OCSC.

10. Committee Members’ Questions/Information Requests (Discussion)

Ilie Gaceu’s letter from 2005 was never answered regarding perpendicular parking on Irving and 19th Avenue

Status on signage at Forrest Hill station

Daily Ops report on line. Daniel Murphy will speak with the Executive Director.

Dan Murphy asked about the Performing Arts garage policy to close the Grove Street pedestrian entrance early before the garage’s close of business. Debra Reed said that the information request had been answered and that she would forward the staff reply that was included in the April 5, 2007 Information Request letter.

11. Schedule Upcoming Meetings and Agenda Items (Discussion/Action)
Next regular meeting: May 21, 2007, at 1 South Van Ness Avenue, Conference Room 3075, at 3:00 p.m.

12. Adjournment: 5:01 p.m.

Respectfully submitted by:
Debra J. Reed
MTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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