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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations & Customer Service Committee (OCSC)

Regular Meeting Minutes

Monday, February 23, 2009 at 3:00 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order / Roll Call
Chairman Downey called the meeting to order at 3:05 p.m. 

OCSC Members present at Roll Call:  Mary Burns, Joan Downey and Norman Rolfe 

OCSC Members absent:  Daniel Murphy

SFMTA CAC Members, not on this committee, but also present:  Steve Ferrario and Ruth Wheeler

2. Adopt Minutes of January 12, 2009:

On motion to adopt the minutes of January 12, 2009: Adopted
Ayes – Burns, Downey and Rolfe
(Absent – Murphy)

3. Public Comment concerning any issue within the jurisdiction of the Council and not noted on the agenda:   None

4. Report of the Chairman:  Joan Downey

No report presented.

5. Operations Update (Discussion/Action) John Byrd

John Byrd, Deputy Director, Rail Operations, stated that during the month of January, one-third of rail vehicles were out of service for various reasons, including broken pantographs, mangled couplers and frame damage.  Deferred maintenance is a problem.  Vehicle deployment has fallen short of the Federal Transportation Administration’s requirement for service during peak evening hours. 

Mr. Byrd stated that the budget deficit has resulted in unfilled vacancies and a 70% cut in overtime.  The vehicle cleaning staff is down 50%. 

Mr. Byrd reviewed the February 22, 2009 Muni Service Delivery Daily Report.

6. Residential Parking Permits (Discussion/Action) Victoria Einhaus

Victoria Einhaus, Manager, Customer Service Center, External Affairs, stated that the Transportation Code authorizes one-day permits.  However, purchasers of Residential Parking Permits might object to competing with holders of temporary permits for parking.  The Residential Parking Permit (RPP) staff is exploring alternatives.  Chairman Downey stated that selling packets of temporary permits is a potential revenue source.   Ms. Einhaus stated that RPP is a cost-recovery program, not a revenue source. 

Chairman Downey stated that occupants of new residential construction without parking accommodations should be excluded from participating in the RPP program. 

Chairman Downey asked about reducing the number of RPP allowed per household from four to two permits.  Ms. Einhaus stated that the average number of permits per household is less than four.  

Motion:   The SFMTA CAC recommends that the SFMTA consider issuing one-day temporary/visitor parking permits in RPP areas that do not require a purchaser to go to the Customer Service Center for each permit, nor require the license number at the time of purchase.

On motion to regarding temporary parking permits: Adopted
Ayes – Burns, Downey and Rolfe
(Absent – Murphy)

7. Staff responses for Recommendations and Information Requests  (Discussion/Action)

8. Committee Members’ Questions/Information Requests: (Discussion) 

• Mary Burns requested information about why LRV windows are wrapped with advertisements.

• Ms. Burns requested information about seating children in strollers when riding transit.

• Ms. Burns requested information about the St. Francis intersection that was blocked on Monday, February 23, 2009 at 2:10 p.m.

9. Schedule Upcoming Meeting and Agenda Items
Next regular meeting: March 16, 2009 Time: 3:00 p.m.
1 So Van Ness Avenue, 3rd Floor (Conference Room 3075)

10. Adjournment:  The meeting was adjourned at 5:06 p.m.

Respectfully submitted by:
Debra J. Reed
SFMTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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