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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations & Customer Service Committee (OCSC)

Regular Meeting Minutes

Monday, January 14, 2008 at 3:00 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order / Roll Call
Chairman Joan Downey called the meeting to order at 3:05 p.m.

OCSC Members present at Roll Call: Joan Downey (Chairman), Mary Burns, and Norman Rolfe.

OCSC Members present, but absent at Roll Call: Daniel Murphy arrived at 3:16 p.m.

SFMTA staff and other city departments present: John Byrd (SFMTA Deputy Director for Rail Operations), Nancy Alfaro (311 Customer Service), Deputy Chief A. Parra and Debra Reed (SFMTA CAC Secretary).

Community representatives present: Susan Ketizawa and Frank Kellom

2. Adopt Minutes of November 19, 2007:

Motion to adopt minutes: unanimously approved. (Ayes – Downey, Burns and Rolfe, except Daniel Murphy – absent).

3. Public Comment concerning any issue within the jurisdiction of the Council and not noted on the agenda: None

4. Report of the Chairman: Joan Downey

Chairman Downey said that on Thursday, January 23, 2008 at 6:30 p.m., there will be a meeting at Gratten School regarding the intersection at Carl and Cole Streets.

Chairman Downey will be attending an informal meeting with neighbors to discuss the closing of Carl Street from Clayton to Cole Streets as a cul-de-sac with bus stops and sidewalk bulb outs.

5. Operations Update
When are incident reports generated and when is 311 notified? Why are PM non-outs and late-outs so much higher than the AM? (Discussion/Action) John Byrd, Jim Kelly and Nancy Alfaro

Nancy Alfaro gave a brief overview of protocol when incident reports are received by 311 Services. Ms. Alfaro said that there will be a meeting on January 17, 2008 with Central Control, the External Affairs, Webmaster, 511 and 311 Services regarding communications and emergency protocols. Jim Kelly said that 311 Service is included with senior staff group messaging to receive electronic reports and calls of service delays.

Mr. Byrd reviewed updates in the Operations department. He reported an increase in drivers as new operators complete their classes. He also reported a 13% increase in the extra board.

Daniel Murphy recently observed an improvement in service for the N-Judah line after experiencing frequent bunching during the summer and fall months. Mr. Byrd reported an increase of 17 line managers to replace managers that had retired or were promoted.

6. S.F. Police Department involvement in customer and operator safety on SFMTA vehicles (Discussion/Action) Deputy Chief Antonio Parra

Deputy Chief Parra described the Muni Response Team as a group of SFPD officers assigned solely to the SFMTA. He gave an overview of the team’s duties and responsibilities on transit lines. Deputy Chief Parra also described the duties and responsibilities of the Proof of Payment (POP) officers. He said that POP officers can cite for quality of life disturbances, such as loud radios, eating, drinking, and other disorderly conduct. Transit Effectiveness Policy wants to expand the POP patrol to motor coaches.

Deputy Chief Parra will be meeting with Laura Phillips, Department of the Department of Emergency Management to discussion 911 Services.

Both Chairman Downey and Daniel Murphy said that the SFMTA has a $10M budget for police, but police are not present on transit. Deputy Chief Parra said that much of the fund covers DPT type complaints called in from the public between midnight and 6:00 a.m. when Enforcement is closed for the night.

Public Comment

Susan Ketizawa expressed concern regarding violence on City buses.

Frank Kellom said that operators are often not aware of crimes in progress on their buses. Parra said that SFPD will respond to 911 calls from passengers.

7. Proof of Payment Officers Training and Deployment; increased duties to include monitoring passenger behavior such as graffiti abatement, food restrictions and feet removed from seats (Discussion/Action) Ted Unaegbu

Mr. Unaegbu was not available for this item. The item will be continued.

8. Committee Members’ Questions/Information Requests: (Discussion)

• In view of the $10M budgeted for SFPD, what number of parking citations is issued by SFPD issue between midnight and 6 a.m. when DPT is closed. (Daniel Murphy)

• The NextBus sign located at the St. Francis circle at 470 West Portal Avenue on both the inbound and outbound side never worked. The sign has since become a target for graffiti. (Mary Burns)

• At the outbound N-Judah stop at 2nd and Irving Avenues, the sidewalk was bulbed out but the bollards were removed. Why bollards removed? The stop is now a safety hazard due to cars driving over the sidewalk. (Daniel Murphy)

• Is there a limit for RPPs per household? How many have four or more RPP permits? (Mary Burns)

• What is the capability to berth multiple two-cars trains at a station platform (Fred Stephens sent a letter to Eric Carlson, dated July 5, 2005 stating that “a feature will be added to the existing software to allow, double berthing. The second train will be able to stop in automatic mode and discharge passengers.”) (Joan Downey)

• Did DPT fill the 54 vacancies for Parking Control Officers? (Joan Downey)

9. Schedule Upcoming Meeting and Agenda Items
Next regular meeting: February 25, 2008 Time: 3:00 p.m.
1 So Van Ness Avenue, 3rd Floor (Conference Room 3075)

• 908 statistics from Deputy Chief Parra for a future discussion

• Police presence on transit for a future discussion

• Proof of Payment officer training, deployment, and duties

• Plans for Carnival

• DPT traffic camera success rate

10. Adjournment: 4:56 p.m.

Respectfully submitted by:
Debra J. Reed
SFMTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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