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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations & Customer Service Committee (OCSC)

FINAL Minutes
Regular Meeting

Monday, June 18, 2007 at 3:00 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order / Roll Call
Chairperson Joan Downey called the meeting to order at 3:04 p.m.
A quorum was present including the following:

OCSC Members Present at Roll Call: Joan Downey (Chair), Mary Burns, and Norman Rolfe.

OCSC Members Present, but absent at Roll Call: Daniel Murphy (arrived at 3:10 p.m.)

OCSC Members absent: None.

MTA CAC Members, not on this committee, but also present: None

MTA Staff (San Francisco Municipal Railway [Muni] and Department of Parking and Traffic [DPT]) Present: Deputy Chief Antonio Parra (MTA CAC Security), and Debra Reed (MTA CAC Secretary).

Community Representatives Present: None

2. Adopt Minutes of April 16, 2007:
April minutes were adopted.

3. Public Comment – Concerning any issue within the jurisdiction of the Committee and not noted on the agenda:


4. Report of the Chair:

Joan Downey will be away during the July 16, 2007 OCSC meeting. Mary Burns will chair the meeting during her absence.

5. Operations Update (Discussion/Action) George Louie

Mr. Louie never received the meeting notice. Discussion will be continued.
No action taken by the OCSC.

6. Game Days Operations – how has it changed with the introduction of the T-line
(Discussion/Action) George Louie

Mr. Louie never received the meeting notice. Discussion will be continued.
No action taken by the OCSC.

7. Elimination of DPT’s 1-to-9:30 p.m. shift for residential parking enforcement: (Discussion/Action)

Discussion ensued with staff participation from Deputy Chief Parra regarding a new experiment to increase coverage effectiveness in the 28 RPP areas. The result of the experiment was a 500% improvement in RPP enforcement.

8. Sidewalk parking – policy change and statistics: (Discussion/Action)

Discussion ensued with staff participation from Deputy Chief Antonio Parra.

Deputy Chief Parra said that he made it clear to parking control officers (PCOs) as well as sent a memo to all personnel dated April 16, 2007 that they had a primary citation function ranging from RPP, meters, yellow zones, etc. While waiting for new assignments, PCOs were expected to cite any violations, including citing sidewalk parking; there was no need for PCOs to wait for complaints.

Mr. Nat Ford (MTA Executive Director/CEO ordered that vacancies for PCO positions be filled. With Transit First, there has been a lot of focus on patrolling transit lanes and routes, so that LRVs, buses and trolleys could improve on-time performance. Yellow zone violations, double parking, etc. can have a domino impact on transit. Transit First is a very high priority for enforcement decisions.

Motion The MTA CAC recommends that the MTA consider applying the saturation strategy successfully used in enforcing Residential Parking Permits to the enforcement of laws against sidewalk parking.

2nd by Norman Rolfe

CAC passed unanimously (Ayes – Downey, Burns, Rolfe, and Murphy).

Questions and Comments from OCSC

Dan Murphy observed that a neighborhood vehicle regularly parking day and night on the sidewalk using a handicapped plaque along with emergency lights constantly engaged. Response: A handicap placard does not allow a vehicle to be parked on the sidewalk for any time period.

Joan Downey:

Enforcement continued to refuse complaints without license number and make/model number of the car, stating example: a car illegally parked in a handicap zone. Mr. Murphy added his frustration attempting to report a car blocking the driveway of a City-own parking garage on 7th and Irving, and having his report refused because there was no visible street number. Some information should not be necessary to cite offenders.

9. Staff responses for Recommendations and Information Requests: (Discussion/Action)


10. 39 Coit Update (Discussion/Action)

Sue Cauthen resigned from the CAC council. Dan Murphy suggested removing the 39 Coit Update as a regular item from the OCSC agenda until new information became available.

11. Committee Members’ Questions/Information Requests: (Discussion/Action)

• Ilie Gaceu’s letter was never answered regarding parking at Irving and 19th Avenue.

12. Schedule Upcoming Meetings and Agenda Items: (Discussion)
Next regular meeting: July 16, 2007, at 1 South Van Ness Avenue, Conference Room 3075, at 3:00 p.m.

13. Adjournment: 4:40 p.m.

Respectfully submitted by:
Debra J. Reed
MTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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