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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations and Customer Service Committee (OCSC)

Regular Meeting Minutes

Monday, February 25, 2008 at 3:00 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order / Roll Call
Chairman Joan Downey called the meeting to order at 3:08 p.m.

OCSC Members present at Roll Call: Joan Downey, Daniel Murphy and Norman Rolfe.

OCSC Members absent: Mary Burns

2. Adopt Minutes of January 25, 2008:

On motion to adopt January minutes: Adopted. Ayes – Downey, Murphy and Rolfe

3. Public Comment concerning any issue within the jurisdiction of the Council and not noted on the agenda: None

4. Report of the Chairman: Joan Downey

No report.

5. Operations Update (Discussion/Action) John Byrd

John Byrd was not available to attend the meeting.

6. Magnetic Stripe Pilot Project (Discussion/Action) Corey Marshall

Mr. Marshall said the SFMTA Board has made progress with BART to develop a senior and disabled fast pass or a RTC card sticker for unlimited BART rides within San Francisco. A 12 to 18 month pilot program to sell a limited number of passes will be presented before the SFMTA Board of Directors.

Dan Murphy made the following motion:

WHEREAS BART currently allows vendors to sell multiple discount tickets without verification of eligibility status; and

WHEREAS A pilot project greater than 90 days selling 2,000 BART enabled tickets to a market base of 35,000 riders would prove confusing and unfair,

THEREFORE BE IT RESOLVED THAT, The SFMTA CAC recommends that the SFMTA Board reject any agreement on senior and disabled fast pass use on BART that requires SFMTA to apply more stringent eligibility verification processes, than BART itself applies. The SFMTA CAC recommends that any pilot program be limited to no more than 90 days before all senior and disabled fast passes are enabled for unlimited BART rides within San Francisco.

The SFMTA CAC further recommends that, to address concerns about fraud, that proof of payment inspectors be asked to take extra care in verifying eligibility of people holding senior youth and disabled passes and that SFMTA collect data on citations issued for fraudulent use of these fare instruments.

On motion regarding senior and disabled 90-day BART pilot: Adopted. Ayes – Downey, Murphy and Rolfe.

7. Proof of Payment Officers Training and Deployment; increased duties to include monitoring passenger behavior such as graffiti abatement, food restrictions and feet removed from seats (Discussion/Action) Ted Unaegbu

Mr. Unaegbu said that monitoring passenger behavior is already listed among the duties outlined for proof of payment fare inspectors in the San Francisco Traffic code sections 127 and 128. Fare inspectors will contact the Police Department to report serious offenses.

8. Committee Members’ Questions/Information Requests: (Discussion)

• What is the status on the berthing of multiple two-car trains in Metro platforms?

• When Central Control calls for tow services, are tow companies paid per call or per tow?

9. Schedule Upcoming Meeting and Agenda Items
Next regular meeting: March 17, 2008 Time: 3:00 p.m.
1 So Van Ness Avenue, 3rd Floor (Conference Room 3075)

• Operations Update and an explanation on how to read the Daily Ops report

• Service Standards

• Graffiti abatement

10. Adjournment: 4:55 p.m.

Respectfully submitted by:
Debra J. Reed
SFMTA CAC – Secretary

Accessible meeting policy – One South Van Ness Avenue

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