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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations & Customer Service Committee (OCSC)

Regular Meeting Minutes

Monday, November 17, 2008 at 3:00 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order / Roll Call
Chairman Downey called the meeting to order at 3:15 p.m. 

OCSC Members present at Roll Call:  Joan Downey, Norman Rolfe and Ruth Wheeler (pro tem for Mary Burns) 

OCSC Members absent:  Mary Burns and Daniel Murphy

2. Adopt Minutes of October 27, 2008

On motion to adopt the minutes of October 27, 2008: Adopted: Ayes – Downey, Rolfe and Wheeler (Absent – Burns and Murphy)

3. Public Comment concerning any issue within the jurisdiction of the Council and not noted on the agenda: 


4. Report of the Chairman:  Joan Downey

No report presented.

5. Metro Operations Update (Discussion/Action) John Byrd

John Byrd, Deputy Director of Rail Operations, reviewed the LRV, the F-line and the Cable Car incidents/accidents reports.  Management has been meeting with operators as well as placing resources at terminals to make sure that the trains leave on time.  The Core Capacity study will focus on schedule problems.  Fare collection is a significant contributor to negative on-time performance.  Ticket vending machines and Translink will speed up boarding.  Trains are being re-sequenced at the Embarcadero station to maintain an assortment of  lines headed out bound.

Public Comment

David Pilpel stated that the Safety Manager position needs to be filled. 

6. Parking Control Officers Update (Discussion/Action) Joy Houlihan

Joy Houlihan, Deputy Director of Security and Enforcement, stated that there are over 200 Parking Control Officers (PCO).  Enforcement of Sidewalk and Residential Parking Permits has increased.  During special events PCOs are redeployed to assist with traffic management.

Public Comment

David Pilpel stated that event sponsors should pay a contingency fee for traffic management. 

7. Cable Cars Update (Discussion/Action) Brendan Scanlan

Brendan Scanlan, Superintendent, Cable Car Operations, stated that NextBus Global Positioning System data has been recommended for monitoring cable car activity.   There still is a problem with the canyon effect.  Mr. Scanlan stated that Ms. Sue Chelone, Schedules Department, reported performance improvements on the 60-Powell/Hyde line of 84.1% in August 2008 and 83.0% in October 2008 over the historically persistent 55-60% on-time performance rate.  There were problems in October 2008 with cables, motors and electronics due to rain. 

There still is a shortage of operators, inspectors and supervisors.

Public Comment

David Pilpel thanked Brendan Scanlan for his good work. 

8. Staff responses for Recommendations and Information Requests  (Discussion/Action)

9. Committee Members’ Questions/Information Requests: (Discussion)

Chairman Downey stated that Berkeley’s Residential Parking Permit program permits their patrons to purchase packages of one-day visitor passes for guests.  She wanted to know about the feasibility of a similar program for San Francisco.                                                  

10.  Schedule Upcoming Meeting and Agenda Items
 Next regular meeting: January 12, 2009 Time: 3:00 p.m.
 1 So Van Ness Avenue, 3rd Floor (Conference Room 3075)

11.  Adjournment:  The meeting was adjourned at 5:05 p.m.

Respectfully submitted by:
Debra J. Reed
SFMTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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