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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations & Customer Service Committee (OCSC)

Regular Meeting Minutes

Monday, October 15, 2007 at 3:00 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order / Roll Call
Chairman Joan Downey called the meeting to order at 3:04 p.m.

OCSC Members present at Roll Call: Joan Downey (Chairman), Mary Burns, Daniel Murphy and Norman Rolfe.

OCSC Members absent: None.

SFMTA CAC Members, not on this committee, but also present: Bruce Oka

SFMTA staff and other city departments present: Murray Bond (Deputy Director for Strategic Communication), Jim Kelly (Sr. Operations Manager, Central Control), Marie Holland (SFMTA/DPT Assistant Director), and Debra Reed (SFMTA CAC Secretary).

Community representatives present: Rosie West

2. Adopt minutes of September 17, 2007:

Motion to adopt minutes: unanimously approved.

3. Public Comment concerning any issue within the jurisdiction of the Council and not noted on the agenda:
Rosie West stated that the M-Ocean View line continues to be unreliable. She also reported that the K-Ingleside, L-Taraval and M-Oceanview lines were frequently turned around at the Van Ness Station. Jim Kelly said that he would need specific dates and times of the incidents for research purposes.

4. Report of the Chairman: Joan Downey

No report.

5. Operations Update (Discussion/Action) Jim Kelly

This item will be continued.

6. Update on hiring. (Discussion/Action) Jim Kelly and Marie Holland

Mr. Kelly stated that the attrition rate for operators continues at pace with the number of newly trained bus operators. SFMTA recently hired two new trainers and has hopes of doubling the number of newly trained drivers. An extra board for rail operations has been created.

Ms. Holland stated that attrition continued to be a factor for the Department of Parking and Traffic (DPT), but here has been a slight increase in the number of newly trained parking control officers (PCO).

Questions and Comments

Ms. Downey asked how 311 calls were routed to DPT for deployment. Ms. Holland stated that 311 operators would forward DPT complaints to Enforcement.

Ms. Downey asked about assignments for new PCOs. Ms. Holland said that deployment duties included the 587 program, residential parking permit patrol, sidewalk parking patrol, and transit related projects.

7. Maps and signage: (Discussion/Action) Murray Bond

Mr. Bond provided an update regarding the status of sign replacements in Metro stations to reflect the June 2007 service changes. The Metropolitan Transportation Commission is funding a Wayfaring Signage Pilot program to replace old signs with new graphics.

Comments and Questions

Norman Rolf stated that the lettering on station signs and directions were difficult to read from a train.

Joan Downey stated that “Warning” used in quotes on decal signs regarding video recordings is grammatically incorrect. The quotation marks should be removed.

Ms. Downey stated that underground stations have no audible announcements for station identification. The Forest Hill Station has no indication from the outside that it is a Muni station.

Daniel Murphy stated that signs should be clear and easy for ADA patrons, tourists, occasional and new riders in order to navigate the system. Mr. Murphy asked that Mr. Bond contact CAC PMC Chairman Jamison Wieser to schedule a discussion regarding maps and signs.

8. Staff responses for Recommendations and Information Requests (Discussion/Action)

No responses.

9. Committee Members' Questions/Information Requests and Review of responses (Discussion/Action)

No questions.

10. Schedule Upcoming Meetings and Agenda Items

Next regular meeting: November 19, 2007, at 1 South Van Ness Avenue, Conference Room 3075, at 3:00 p.m.

11. Adjournment: no time recorded

Respectfully submitted by:
Debra J. Reed
SFMTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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