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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations and Customer Service Committee

Regular Meeting Minutes

Monday, October 19, 2009, at 3 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order / Roll Call
Chairman Joan Downey called the meeting to order at 3:09 p.m. 

OCSC Members present at Roll Call:  Mary Burns, Joan Downey and Daniel Murphy

OCSC Members absent:  Norman Rolfe

SFMTA CAC Members, not on this committee, but also present:  Steve Ferrario and Ruth Wheeler

2. Adopt Minutes of September 21, 2009

The September 21 minutes were not available for adoption.

3. Public Comment: 

Rosie West stated that people have been talking about the July 18, 2009 collision at the West Portal Station.

4. Report of the Chairman:  Joan Downey

No report.

5. Metro Operations Update (Discussion/Action) Samuel Lau

Samuel Lau, deputy chief, Rail Operations, Transit, stated that rail cars are overdue for overhaul because of funding challenges.  He gave an overview of LRV maintenance programs for doors, trucks and couplers.  He stated that motorists, trying to squeeze past transit vehicles, are a safety hazard for pedestrians.  Decals have been posted on vehicles to alert motorists to stop for pedestrians.  Steve Ferrario suggested advertising safety messages on television, billboards and transit vehicles.  Inspectors for the 4:30 a.m. shift have been increased at the Green and Geneva divisions.  Management staff from transportation and maintenance has been participating in 4:30 a.m. stings with inspectors to monitor operators on their pullout checks.     

Mary Burns stated that M Ocean View trains, ignoring the 250 foot gap rule when following K Ingleside trains, often block the St. Francis Circle intersection. 

6. Violence on Muni and Passenger Safety (Discussion/Action) Antonio Parra

Deputy Chief Antonio Parra, director, Security and Enforcement, stated that TransLink cards will be issued to 1300 police officers by September 2010 to track police activity on Muni. Officers will be checking for inappropriate behavior, backdoor boarding and proof of payment.  SFMTA’s TransLink data, broken down by route, will be made available to SFPD staff to predict focus for deployment.  Each district station chief would submit their plans for security to Deputy Chief Kevin Cashman.  Enforcement strategies will evolve and vary according to district needs.  Cultivating a “You pay” understanding amongst customers will mitigate violence.  Ingleside officers have been trained for fare inspections.  Mr. Parra and Chief George Gascón welcome participation from stations.  Crimes against passengers reported to 311 and recorded on cell phone videos need to be forwarded to the SFPD.  Crime tips that are text messaged to 847411 “SFPD” are processed at 850 Bryant Street.

Public Comments

Susan Kitizawa stated that it is important to develop various means of reporting crime, as well as getting help for crimes in progress because people fear repercussions from immigration.  Within funding realities, there should be collaborations between SFPD, SFMTA, transit workers and passengers.

Lily Mihalik stated that transit lines in the Mission area need various forms of enforcement.

Chairman Downey moved the following recommendation:

The SFMTA CAC recommends that the CAC write a letter to the district captains encouraging each one to accept the training that the SFMTA Transit Fare Inspectors Program offers and fully participate in the SFPD TransLink Program and cc Chief George Gascón.

On motion that the CAC write a letter to SFPD district captains: Adopted
Ayes – Burns, Downey, Murphy and Wheeler
Absent – Rolfe

7. Committee Members' Questions/Information Requests and Review of responses (Discussion/Action) 

8. Schedule Upcoming Meeting and Agenda Items
Next regular meeting: November 16, 2009, at 3 p.m.
1 South Van Ness Avenue, 3rd Floor, Room 3075

9. Adjournment:  The meeting was adjourned at 4:35 p.m.

Respectfully submitted by:
Debra J. Reed
SFMTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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