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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations & Customer Service Committee (OCSC)

Regular Meeting Minutes

Monday, September 15, 2008 at 3:00 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order / Roll Call
Chairman Downey called the meeting to order at 3:03 p.m. 

OCSC Members present at Roll Call:  Mary Burns, Joan Downey and Norman Rolfe 

OCSC Members present, but absent at Roll Call:  Daniel Murphy

OCSC Members absent:  None

SFMTA CAC Members, not on this committee, but also present:  None

2. Adopt Minutes of July 21, 2008

On motion to adopt the minutes of July 21, 2008: Adopted: Ayes – Burns, Downey and Rolfe (Absent – Murphy)

3. Public Comment concerning any issue within the jurisdiction of the Council and not noted on the agenda: 


4. Report of the Chairman:  Chairman Downey

No Report

5. Metro Operations Update (Discussion/Action) John Byrd

John Byrd, Deputy Director for Rail Operations, stated that the opening ceremony for the Muni Metro East (MME) is scheduled for September 21, 2008. The MME open-house is scheduled for Saturday, September 20, 2008.

Mr. Byrd stated that initially 30 to 35 trains will be relocated from the Sixth and King Streets yard, followed by 80 cars from the Metro Green yard in January or February 2009.  Streetcars will be dispatched from both the MME and Green yards.  Historic train storage will remain at the Geneva yard. 

Re-sequencing of trains at the Embarcadero station was implemented last week.  Consultants will be conducting a train capacity study.  Removing seats has been recommended to increase capacity.  Thales Rail Signaling Solutions completed their assessment of the current Automatic Train Control System.  Staff is hoping for upgrades to allow for double berthing of vehicles.  Mr. Byrd stated that cable cars are being tracked by the Global Positioning System.  Cable car on-time performance is up to 80% which is an improvement over the previous 60% performance results. 

Vehicle availability continues to be an issue.  Twelve trains are incapacitated due to accidents.  Compressors and doors need to be rehabilitated.  Staff is seeking funding for maintenance. 

6. Rubber tire not-outs (Discussion/Action) Mary Travis-Allen and Samuel Lau

Samuel Lau, Deputy Chief Operating Officer, stated that extra board operators cover runs when operators are not available.  Throughout the day demand fluctuates.  More operators will be assigned to the extra board as new operators graduate from training.  Two 50-student classes are scheduled to begin on October 20, 2008.

Dan Murphy arrived at 3:30 p.m.

Mary Travis-Allen, Acting Senior Operations Manager, Bus Operations, stated that dispatchers also utilize operators who are on their stand-by-time to fill open runs.  Daniel Murphy asked about the size of Division extra boards.  Ms. Allen stated that the Divisions are aiming for extra-boards equivalent to 20% of their operators.  Mr. Murphy asked about a cross-divisional extra-board.  Ms. Allen stated that Presidio and Potrero each have a five-member floating extra-board to cover trolley buses and Kirkland and Woods each have a five-member floating extra-board to cover diesel buses.

7. Culture Bus Plans (Discussion/Action) Julie Kirschbaum

Julie Kirschbaum, TEP Program Manager, reviewed the 74X-Culture Bus pilot project.  Ms. Kirschbaum stated that the SFMTA was approached by cultural organizations who expressed interest in a route tailored for museum visitors.  The museums put together their own marketing and promotion campaign.  The route will officially launch on September 27, 2008.  The service will operate seven days per week, except holidays, from 8:40 a.m. to 5:50 p.m. with a 20-minute headway.  The fare will be seven dollars or three dollars with a monthly fast pass.  The discount fare for seniors and youth will be five dollars.  Chairman Downey asked about including the Legion of Honor in the route.  Ms. Kirschbaum stated that if the pilot is successful, adding the Legion of Honor, the Golden Gate Bridge and the Exploratorium would be taken into consideration. 

Daniel Murphy said that a stop at the UCSF parking garage on Second Avenue and Irving may be ideal.  Ms. Kirschbaum stated that the 20-minute headway may not be attractive to UCSF garage customers. 

Ms. Kirschbaum stated that Murray Bond is exploring signage in multiple languages. 

8. Staff responses for Recommendations and Information Requests  (Discussion/Action)

9. Committee Members’ Questions/Information Requests: (Discussion) 

• Chairman Downey wants to know how much has been spent on track maintenance over the last five years on Carl Street between Cole and Arguello Streets.

10. Schedule Upcoming Meeting and Agenda Items
Next regular meeting: October 27, 2008 Time: 3:00 p.m.
1 So Van Ness Avenue, 3rd Floor (Conference Room 3075)

• Cable cars on-time service delivery update

• Deadheading

11. Adjournment:  The meeting was adjourned at 5:06 p.m.

Respectfully submitted by:
Debra J. Reed
SFMTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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