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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations and Customer Service Committee

Regular Meeting Minutes

Monday, September 21, 2009, at 3 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order / Roll Call
Chairman Joan Downey called the meeting to order at 3:09 p.m. 

OCSC Members present at Roll Call:  Joan Downey, Norman Rolfe and Ruth Wheeler (pro temp for Mary Burns)

OCSC Members absent:  Mary Burns and Daniel Murphy

SFMTA CAC Members, not on this committee, but also present:  Steve Ferrario

2. Adopt Minutes of July 20, 2009

On motion to adopt the minutes of July 20: Adopted
Ayes – Downey, Rolfe and Wheeler
(Absent – Burns and Murphy)

3. Public Comment: 

Susan Kitazawa stated that she witnessed two violent incidents on Muni.  The SFMTA annually pays $10 million to the San Francisco Police Department, yet violence continues to be an on-going problem.  Chairman Downey stated that she would invite Deputy Chief Antonio Parra to the October 19, OCSC meeting for a discussion regarding violence on transit and passenger safety. 

4. Report of the Chairman:  Joan Downey

No report.

5. Pedestrian Signals (Discussion/Action) Britt Tanner

Britt Tanner, engineer, Transportation Engineering, gave an overview on Pedestrian Countdown signals.  Staff’s goal is to place pedestrian signals at every intersection as funding becomes available.  She stated that pushbuttons are used to activate the walk signal at some intersections that have low pedestrian volumes and at wide intersections that require a longer pedestrian phase.  Pushbuttons are used in conjunction with transit signal priority at some intersections to reduce transit delays.

Public Comment

Rosie West stated that the pushbutton signal at the Forest Hill Station takes a long time to activate the walk signal. Ms. Tanner stated that she would investigate the problem.

6. Metro Operations Update (Discussion/Action) Samuel Lau

Samuel Lau, deputy director, Transit, stated that computer monitors were installed at various Metro stations.  Roving managers outfitted with computers can utilize NextBus technology to monitor entire lines.  The LRV on-time performance has improved.  Inspectors have been focused on terminals to make sure that operators start service on time.

7. Proof of Payment Audit (Discussion/Action) Joy Houlihan

Joy Houlihan, deputy director, Security and Enforcement, stated that saturation teams of  eight to ten transit fare inspectors accompanied by Muni Response Team officers have been successful.  Deployment was expanded to include bus and weekend patrols.  Improvements are needed with regard to controlling paper-transfers.  Staff is pursuing the assistance of experienced transit fare inspectors to update standard operating procedures manuals.

8. Committee Members' Questions/Information Requests and Review of responses (Discussion/Action) 

Chairman Downey asked for information about driveway red zones that have been vandalized. 

9. Schedule Upcoming Meeting and Agenda Items
Next regular meeting: October 19, 2009, at 3 p.m.
1 South Van Ness Avenue, 3rd Floor, Room 3075

10. Adjournment:  The meeting was adjourned at 4:35 p.m.

Respectfully submitted by:
Debra J. Reed
SFMTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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