1.

Call to Order

3:00

2.

Roll Call

3:01

3.

Announcement of prohibition of sound producing devices during the meeting.

3:02

4.

Approval of Minutes

• September 14, 2010

3:03

5.

Report of the Chairman (For discussion only)

3:04

6.

Public Comment

Members of the public may address the Operations and Customer Service Committee on matters that are within the Citizens’ Advisory Council's jurisdiction and are not on today's calendar.

3:05

REGULAR CALENDAR

7.

Presentation, discussion and possible action regarding the Service Restoration Plan. (John Haley)

3:10

8.

Presentation, discussion and possible action regarding Metro Operations. (John Haley)

3:50

9.

Presentation, discussion and possible action regarding policies regarding Muni vehicles during operator’s break.  (David Hill)

4:20

10.

Presentation, discussion and possible action regarding dispatch procedures for customer complaints.  (Joy Houlihan and Marie Holland)

4:30

11.

Committee Members' requests for information.  (For discussion only)

4:40

12.

Schedule upcoming calendar items.  (For discussion only)
Next regular meeting:  Tuesday, January 11, 2011, at 3 p.m.
1 South Van Ness Avenue, 3rd Floor, Conference Room 3075

4:55

ADJOURN

5:00