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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations & Customer Service Committee (OCSC)

Regular Meeting Minutes

Monday, June 16, 2008 at 3:00 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

1. Call to Order / Roll Call
Chairman Downey called the meeting to order at 3:20 p.m.

OCSC Members present at Roll Call: Mary Burns, Joan Downey and Norman Rolfe.

OCSC Members present, but absent at Roll Call: Daniel Murphy arrived at 4:00 p.m.

2. Adopt Minutes of April 21, 2008:

On motion to adopt April 21, 2008 minutes: Approved: Ayes – Burns, Downey and Rolfe (Murphy – Absent)

3. Public Comment concerning any issue within the jurisdiction of the Council and not noted on the agenda:


4. Report of the Chairman: Joan Downey

Chairman Downey stated that the signs are up at the Forest Station.

Chairman Downey stated that she spoke to Javad Mirabdal about relocating the outbound N-Judah stop at 9th Avenue and Irving.

Chairman Downey stated that the Pedestrian Deaths report will be added to the Service Standards report.

5. Metro Operations Update (Discussion/Action) John Byrd and Srecko Kahvedzic

Daniel Murphy arrived at 4:00 p.m.

John Byrd was not present for an update.

Chairman Downey asked if a report could be generated that shows the headways of the metro lines, since it previously was included in the daily operations report. Srecko Kahvedzic, Operations Analysts, stated that the Daily Operations Report is an internal document used by senior management for forecasting purposes. He said that Muni is short by some 250 operators. Even in the case of scheduled absenteeism transit routes can not be adequately covered.

Chairman Downey made the following recommendation to post the Daily Operations report on the SFMTA’s public website.

The SFMTA CAC recommends that the SFMTA make the Daily Operations report available on SFMTA’s public website in a timely manner.

On motion to post the Daily Operations report: Approved: Ayes – Burns, Downey, Murphy and Rolfe.

Chairman Downey wanted a letter from the SFMTA CAC presented to Chief of Police Heather Fong and all the Police Captains stating that citations should be issued to all private drivers responsible for transit disruptions. Chairman Downey made the following recommendation regarding citing vehicles blocking transit.

The SFMTA recommends that the San Francisco Police Department and/or the Department of Parking and Traffic ticket all vehicles obstructing Muni lines and that Police and Parking Control Officers are instructed that tickets be issued in all such circumstances, and that officer discretion not be exercised.

On motion to cite all private vehicles blocking transit: Approved: Ayes – Burns, Downey, Murphy and Rolfe

Daniel Murphy stated that he would forward a letter to the Chief of Police and Police Captains after he presents the recommendation regarding citing private vehicles to the SFMTA Board of Directors.

6. Rubber tire not-outs: (Discussion/Action) How is it determined which lines are on the not-out list for a shift? Don Gee

Don Gee, Deputy Director of Bus Operations and Maintenance, was not present for this item. Srecko Kahvedzic, Operations Analysts, suggested inviting Madelyn Harris, Superintendent.

7. Traffic signals: (Discussion/Action) Ricardo Olea

Ricardo Olea, Engineer – Traffic Division, described various types of traffic signal systems deployed throughout San Francisco.

Norman Rolfe asked about pedestrian leading signals. Mr. Olea stated that pedestrian leading interval signals give foot traffic a head start before signaling vehicle traffic to proceed.

Mr. Rolfe asked about transit priority signals. Mr. Olea stated that the technology has already been deployed along cable car routes and the T-Third route where needed. Engineering and Muni are reviewing various technology for busses, such as GPS (Global Positioning System) and infrared technology.

Public Comment

David Vartinoff stated he would forward to Ricardo Olea and Julie Kirschbaum a list of intersections with four-way stops signs to be evaluated for transit priority signal replacements in order to speed up transit along the J, K, L and M light rail lines.

8. Central Control towing service requests
(Committee Discussion/Action) Is the towing company paid if the car has left when they arrive? There are no fees for calls to dispatch tow trucks. Fees assessed once vehicles are towed and impounded are paid by vehicle owners. (John Wicker, President of AutoReturn)

Chairman Downey made the following recommendation:

The SFMTA CAC recommends that the SFMTA investigate an expedited procedure for towing private vehicles in the path of Muni vehicles, and that this procedure would include a system by which tow truck operators would receive reasonable compensation for situations in which the obstruction is cleared before the tow truck arrives.

On motion regarding compensation to tow vehicles: Approved: Ayes – Burns, Downey, Murphy and Rolfe

Public Comment:

David Vartanoff stated that Central Control should make calls for enforcement and not operators in order to insure accurate accounting records.

9. Staff responses for Recommendations and Information Requests (Discussion/Action)

10. Committee Members’ Questions/Information Requests: (Discussion)

• Joan Downey requested a copy of the list of the runs by line, division by time of day and day of week. (Samuel Lau)

11. Schedule Upcoming Meeting and Agenda Items
Next regular meeting: July 21, 2008 Time: 3:00 p.m.
1 So Van Ness Avenue, 3rd Floor (Conference Room 3075)

• Cable Car on-time performance (Brendan Scanlon)

• PSR update (Mary Travis-Allen)

12. Adjournment: 4:55 p.m.

Respectfully submitted by:
Debra J. Reed
SFMTA CAC - Secretary

Accessible meeting policy – One South Van Ness Avenue

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