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City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations and Customer Service Committee

Notice of Regular Meeting and Agenda
for
Monday, November 16, 2009, at 3 p.m.
1 South Van Ness Avenue, Room 3075

San Francisco, California

Members:
Joan Downey (Chairman), Mary Burns, Daniel Murphy and Norman Rolfe

CAC Members that are not members of this Committee:
 Art Cimento, Steve Ferrario, Griffith Humphrey, Cesar Perez, Greg Riessen, Janel Sterbentz, Susan Vaughan, Dorris Vincent, Daniel Weaver, Ruth Wheeler and Jamison Wieser

The SFMTA CAC may be contacted as follows:
San Francisco Municipal Transportation Agency, Citizens' Advisory Council
One South Van Ness Avenue, Seventh Floor, San Francisco, CA  94103-5417
Phone 415.701.4666    FAX 415.701.4502

City and County of San Francisco
Municipal Transportation Agency
Citizens’ Advisory Council

Operations and Customer Service Committee

Regular Meeting
Monday, November 16, 2009, at 3 p.m.
1 South Van Ness Avenue, Conference Room 3075
San Francisco, California

AGENDA

Item #

Item

Estimated Time

1.

Call to Order/Roll Call

3:00

2.

Adopt Minutes September 21 and October 19, 2009 (Discussion/Action)

3:01

3.

Public Comment:
Members of the public may address the Operations and Customer Service Committee on matters that are within the CAC's jurisdiction and are not on today's calendar.

3:02

4.

Report of the Chairman (Discussion/Action)

3:04

5.

Metro Operations update (Discussion/Action) Samuel Lau

3:05

6.

Impact of a General Sign-Up on Muni Operations (Discussion/Action) Samuel Lau

3:35

7.

Etiquette signs on Muni (Discussion/Action) Murray Bond

4:10

8.

Committee Members' Questions/Information Requests and Review of responses (Discussion/Action)

4:45

9.

Schedule Upcoming Meetings and Agenda Items (Discussion)
Next regular meeting:  Tuesday, January 19, 2010, at 3 p.m.
1 South Van Ness Avenue, 3rd Floor, Conference Room 3075

4:50

10.

Adjournment

5:00

Notes:

Notices of meeting agendas and minutes are available at the San Francisco Public Library (Main), 100 Larkin Street, 5th Floor, Government Section, and on the SFMTA Web site at www.sfmta.com/cac.

Written reports and background materials for calendar items are available for public inspection and copying at One South Van Ness Ave, Seventh Floor, during regular business hours.

Members of the Citizens’ Advisory Council who are not members of the OCSC may attend this meeting.  In the event that a quorum of the entire Council is present, this Committee shall act as a Committee of the Whole.  A vote of the Committee of the Whole does not constitute final Council action.  The full Council must ratify all Committee actions.


Disability Access

This meeting will be held at 1 South Van Ness Avenue, Conference Room 3075, San Francisco. From the first floor lobby, take the elevator to the third floor.

The meeting location is wheelchair accessible. The closest BART Station is Civic Center. The closest SFMTA Metro Station is Van Ness.  Accessible SFMTA bus lines nearest the meeting location are the 7 Haight, 9 San Bruno, 47 Van Ness, 49 Van Ness/Mission, and the 71 Haight-Noriega, also the F Market & Wharves (Historic Streetcar Service). For more information about SFMTA accessible services, call 415-701-4485/TTY 415-701-4730.

There is accessible on-street vehicle parking available in the vicinity of the meeting location. A bicycle rack is located outside the main entrance to 401 Van Ness Avenue. The Civic Center Garage (entrance on the south side of McAllister Street, between Polk and Larkin streets) includes bicycle racks.

For assistance with special needs (large print agendas, sign language interpreters, etc.), call Debra Reed at least 72 hours in advance of need at 415.701.4666.

In order to assist the City’s efforts to accommodate persons with severe allergies, environmental illness, multiple chemical sensitivity, or related disabilities, attendees at public meetings are reminded that other attendees may be sensitive to various chemical-based products.  Please help the City to accommodate these individuals.

Use of Cell Phones, Pagers, and Similar Sound-Producing Electronic Devices

The ringing of and use of cell phones, pagers and similar sound-producing electronic devices are prohibited at this meeting.  Please be advised that the Chairman may order the removal from the meeting room of any person(s) responsible for the ringing or use of a cell phone, pager, or other similar sound-producing electronic devices.

Know Your Rights Under the Sunshine Ordinance
(Chapter 67 of the San Francisco Administrative Code)

Government’s duty is to serve the public, reaching its decisions in full view of the public.  Commissions, boards, councils, and other agencies of the City and County exist to conduct the peoples’ business.  This ordinance assures that deliberations are conducted before the people and that City operations are open to the peoples’ review.

Written reports and background materials for calendar items are available for public inspection and copying at One South Van Ness Avenue, Seventh Floor, during regular business hours. Notices and agendas are posted on SFMTA’s Web site at http://www.sfmta.com/cac

Persons unable to attend the public meeting may submit written comments, by the time the proceeding begins, regarding calendar items.  These comments will be brought to the attention of the person or persons conducting the public meeting, and will be made part of the official public record.  Please contact Debra Reed by mail, 1 South Van Ness Avenue, 7th Floor, San Francisco, CA 94103-5417, by phone at 415.701.4666, by fax at 415.701.4502, or by e-mail at Debra.Reed@sfmta.com.  

For more information on your rights under the Sunshine Ordinance (Chapter 67 of the San Francisco Administrative Code) or to report a violation of the ordinance, contact Frank Darby by mail at Sunshine Ordinance Task Force, 1 Dr. Carlton B. Goodlett Place, Room 244, San Francisco, CA 94102-4689; by phone at 415.554.7724; by fax at 415.554.7854 or by e-mail at frank_darby@sfgov.org.  Individuals may obtain a free copy of the Sunshine Ordinance by contacting Mr. Darby or by printing Chapter 67 of the San Francisco Administrative Code from the Internet at http://www.sfgov.org/bdsupvrs/sunshine.htm.

Lobbyist Ordinance

Individuals and entities that influence or attempt to influence local legislative or administrative action may be required by the San Francisco Campaign and Governmental Conduct Code, Section 2.100, to register and report lobbying activity.  For more information about the Lobbyist Ordinance, contact the Ethics Commission at 25 Van Ness Avenue, Suite 220, San Francisco, CA  94102, telephone 415.252.3100, fax 415.252.3112, or visit their Web site at http://www.sfgov.org/ethics/.


 

Accessible meeting policy – One South Van Ness Avenue

telephone311 Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지원 / Libreng tulong para sa wikang Tagalog / คว“มช่วยเหลือท“งภ“ษ“โดยไม่เส’ยค่าใช้จ่าย

 

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