Skip to content.

TEL 415-701-4485 | FAX 415-701-4728 | TTY 415-701-4730

Minutes of January 17, 2008

Members Present:
Les Clark (Chair), Janet Copriviza, Edward Evans, Paul Fichera (Secretary), Melvin Galloway (ARC), Barbara George (JLMB), Ed Harley, Miro Kielbus (ASL Community), Jeanne Lynch (SAN/PCC), Bruce Morgan, Bruce Oka (PCC), Roger Rose, Vernon Smith (Vice-Chair), Arden Wheeler

Rae Chamberlain (excused), Jean Ellis-Jones (TWU250A), Randall Glock, Dave Longa, Jean Kempf, Ursula Steck

Accessible Services Staff Present:
Jamie Osborne, Virginia Rathke, Annette Williams

Beth Berensen (Lighthouse), Lurilla Harris, Julie Kirschbaum (SFMTA Planning)

Call to Order
The meeting was called to order at 1:00PM.

Introductions were made in lieu of a roll call.

Reading and approval of agenda
The agenda was approved as presented.

Comments from the Chair
MAAC Chair, Les Clark, wished members a happy new year. He requested that members limit the discussion time in order for all the items on the agenda to be addressed.

Pat Henry, ADA Complaints for November, December 2005-2007

Ms. Henry was unable to attend the January meeting, so Jamie Osborne reported the complaint numbers for November and December 2005-2007 were currently unavailable. He reported that the Passenger Services department was transitioning between computer record-keeping software, so they were having difficulty sharing data with Accessible Services. He also answered questions related to ADA compliants and Muni passenger services.

Member’s Questions and Comments
Jeanne Lynch- “I have been trying to use Muni, and most drivers have been pretty good; however, we’ve got some bad passengers that ignore the needs of people with disabilities. What can we do to better educate the public and increase the respect that riders give to the elderly and disabled?”

Bruce Morgan – “Can we add messages to the NextBus displays that remind people to be respectful of the needs of seniors and people with disabilities?”

Arden Wheeler – “I think that the drivers are in a good place to educate the public – They should better engage with riders and explain Muni’s policies regarding yielding the seats for people with disabilities.”

Paul Fichera – “99% of the time when the operator is actively involved in access negotiations the situation is improved. The question is: how do you get the operators involved?”

Vernon Smith – “I’d like to see that Muni Metro drivers use the PA to identify the location of the vehicle for people with visual impairments.”

Julie Kirschbaum, Transit Effectiveness Project Update
Julie Kirschbaum from SFMTA Planning gave MAAC a progress update on the first comprehensive study of Muni’s service in 25 or 30 years, the Transit Effectiveness Project (TEP).

She reviewed the following project objectives with the group:
· Provide faster, more reliable transit reflective of current travel patterns
· Improve overall performance and promote long-term financial stability
· Develop 5- to 7-year action plan for SFMTA

She outlined that the various community input efforts have identified the top three TEP priorities for Muni riders:
1. RELIABILITY. Focus on reliability improvements before implementing route changes|
2. SPEED. Prioritize small-and large-scale strategies to improve operating speed
3. SERVICE DESIGN. Develop service network categories and redesign routes to match travel patterns

She also reviewed the top challenges as identified by senior and disabled riders:
1. Unreliable service
2. Pass-ups due to crowding
3. Standing at the stop or on the vehicle
4. Lack of service

Through a thorough analysis of data collected about Muni ridership, the TEP has learned the following:
Ridership concentrated on rail and major bus corridors
· 50% of the boardings were happening on 10 bus corridors
· 25% of the boardings were on the rail system
Ridership concentrated in the northeast quadrant of the city
· 60% of total boardings east of Divisidero and north of 24th St.

Ms. Kirschbaum indicated that over the next 12-18 months the TEP is recommending service and procedural changes to address rider concerns and improve the system performance. She gave specific examples of changes that the TEP has identified as ones worth pursuing.

To improve performance and rebuild confidence in the system, Muni must do the following:
· Create accurate schedules
· Ensure 100% operator availability
· Ensure 100% reliable vehicles
· Provide full supervisor coverage
· Manage traffic congestion

The TEP is recommending that Muni implement the following network of service categories:
· Rapid Service Network – Very high ridership, longer distance and local travel, LRV, BRT, BRT Lite vehicles
· Local Service Network – Major bus corridor, local and network riders, local bus service
· Community Connectors – Local and neighborhood streets, short distance – network connections
· Special Market Services – Augment core network, Peak express service overlays

With MAAC, Ms. Kirschbaum discussed the advantages and disadvantages of stop consolidations and stop spacing adjustments. She also indicated that routes will be modified to better match travel patterns, service frequency will be adjusted to meet existing ridership demands and some poorly performing segments or routes will be eliminated to better allocate resources such as operational staff and vehicles.

She indicated that she would come back to MAAC to get their input on specific service change recommendations.

She fielded comments and questions from the group.

Miro Kielbus – “Where is the money for these changes coming from?”

[There will be a revenue neutral set of recommendations and an enhanced set of recommendations. Prop A funds and a variety of other capital improvement sources will cover the enhanced set.]

Jeanne Lynch – “What is the status of allowing back-door boarding on buses?”

[All door boarding and utilizing fare inspectors on buses is a pilot project that is still a few months away.]

Bruce Morgan – “If lines are eliminated, will other lines be modified to pick up the lost service area? Are stop removals part of the TEP recommendations?”

[We are looking to implement the existing standards of route and stop locations (1320 feet to any Muni line and 800 to 1200 feet for all stops). Some stops will be removed.]

Jeanne Lynch – “How much are they considering the input of seniors and people with disabilities in the community?”

[We are listening. You are not going to like everything in the plan. You are going to like a lot of things. We are presenting tradeoffs. Trade offs will improve reliability, help with pass ups and crowding and reduce the amount of time that people are standing on the vehicle and waiting at stops.]

Ed Evans – “I am concerned about the flag stops. I want as many flag stops converted to bus zones as possible.”

[Where we do consolidate stops we are looking to increase the stop amenities.]

Information about the TEP is also available on the website: Additional questions can be sent via e-mail to or via phone 415-701-4599 | TTY 415-701-2323. Spanish and Chinese speakers may call 415-226-1313.

Public Comment:
Lurilla Harris - “When I call Muni with a complaint, I want to hear about what happened. I’m concerned about operator training as I’ve been denied service when an operators did not allow me to board the F-Line from the wayside platform.”

Muni Accessibility Advisory Recognition Award Nominations

Committee members all wished to give a MAAC recognition award to the SFMTA staff that were recently recognized as having rescued a rider who had fallen off the platform at a Muni Metro station.

Items for Next Agenda:
The following items were suggested for the next agenda:
Arden Wheeler – “Where are we with no smoking at the Shelters?”

Jamie Osborne – “We should vote on Beth Berensen becoming a MAAC member.”

Ed Evans – “I’d like to hear what is happening with the BART / Muni FastPass”

Jamie Osborne – “I think that we are due for an update on the accessibility features for the Central Subway Project.”

Lurilla Harris – “I’d like to see someone from passenger services to talk about feedback on complaints.”

Annette Williams – “Bruce Oka has been nominated to be an SFMTA board member. This is a huge accomplishment for the board. We all know the many years that Bruce has dedicated to the system. We want to thank Bruce for his service and let him know that his work has just begun.”

At 2:00PM, the meeting was adjourned and the inaugural MAAC Post-Holiday party was officially commenced. The next meeting is scheduled Thursday, February 21, 2008, at 1:00PM.


telephone311 Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지원 / Libreng tulong para sa wikang Tagalog / คว“มช่วยเหลือท“งภ“ษ“โดยไม่เส’ยค่าใช้จ่าย


©2000-2013 San Francisco Municipal Transportation Agency. All rights reserved.