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MUNI ACCESSIBILITY ADVISORY COMMITTEE (MAAC) Minutes of January 17, 2008 Members Present: Absent: Accessible Services Staff Present: Guests: Call to Order Introductions Reading and approval of agenda Comments from the Chair Pat Henry, ADA Complaints for November, December 2005-2007 Ms. Henry was unable to attend the January meeting, so Jamie Osborne reported the complaint numbers for November and December 2005-2007 were currently unavailable. He reported that the Passenger Services department was transitioning between computer record-keeping software, so they were having difficulty sharing data with Accessible Services. He also answered questions related to ADA compliants and Muni passenger services. Member’s Questions and Comments Bruce Morgan – “Can we add messages to the NextBus displays that remind people to be respectful of the needs of seniors and people with disabilities?” Arden Wheeler – “I think that the drivers are in a good place to educate the public – They should better engage with riders and explain Muni’s policies regarding yielding the seats for people with disabilities.” Paul Fichera – “99% of the time when the operator is actively involved in access negotiations the situation is improved. The question is: how do you get the operators involved?” Vernon Smith – “I’d like to see that Muni Metro drivers use the PA to identify the location of the vehicle for people with visual impairments.” Julie Kirschbaum, Transit Effectiveness Project Update She reviewed the following project objectives with the group: She outlined that the various community input efforts have identified the top three TEP priorities for Muni riders: She also reviewed the top challenges as identified by senior and disabled riders: Through a thorough analysis of data collected about Muni ridership, the TEP has learned the following: Ms. Kirschbaum indicated that over the next 12-18 months the TEP is recommending service and procedural changes to address rider concerns and improve the system performance. She gave specific examples of changes that the TEP has identified as ones worth pursuing. To improve performance and rebuild confidence in the system, Muni must do the following: The TEP is recommending that Muni implement the following network of service categories: With MAAC, Ms. Kirschbaum discussed the advantages and disadvantages of stop consolidations and stop spacing adjustments. She also indicated that routes will be modified to better match travel patterns, service frequency will be adjusted to meet existing ridership demands and some poorly performing segments or routes will be eliminated to better allocate resources such as operational staff and vehicles. She indicated that she would come back to MAAC to get their input on specific service change recommendations. She fielded comments and questions from the group. Miro Kielbus – “Where is the money for these changes coming from?” [There will be a revenue neutral set of recommendations and an enhanced set of recommendations. Prop A funds and a variety of other capital improvement sources will cover the enhanced set.] Jeanne Lynch – “What is the status of allowing back-door boarding on buses?” [All door boarding and utilizing fare inspectors on buses is a pilot project that is still a few months away.] Bruce Morgan – “If lines are eliminated, will other lines be modified to pick up the lost service area? Are stop removals part of the TEP recommendations?” [We are looking to implement the existing standards of route and stop locations (1320 feet to any Muni line and 800 to 1200 feet for all stops). Some stops will be removed.] Jeanne Lynch – “How much are they considering the input of seniors and people with disabilities in the community?” [We are listening. You are not going to like everything in the plan. You are going to like a lot of things. We are presenting tradeoffs. Trade offs will improve reliability, help with pass ups and crowding and reduce the amount of time that people are standing on the vehicle and waiting at stops.] Ed Evans – “I am concerned about the flag stops. I want as many flag stops converted to bus zones as possible.” [Where we do consolidate stops we are looking to increase the stop amenities.] Information about the TEP is also available on the website: www.sftep.org. Additional questions can be sent via e-mail to info@sftep.com or via phone 415-701-4599 | TTY 415-701-2323. Spanish and Chinese speakers may call 415-226-1313. Public Comment: Muni Accessibility Advisory Recognition Award Nominations Committee members all wished to give a MAAC recognition award to the SFMTA staff that were recently recognized as having rescued a rider who had fallen off the platform at a Muni Metro station. Items for Next Agenda: Jamie Osborne – “We should vote on Beth Berensen becoming a MAAC member.” Ed Evans – “I’d like to hear what is happening with the BART / Muni FastPass” Jamie Osborne – “I think that we are due for an update on the accessibility features for the Central Subway Project.” Lurilla Harris – “I’d like to see someone from passenger services to talk about feedback on complaints.” Announcements: Adjournment:
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