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Welcome to the San Francisco Municipal Transportation Agency (SFMTA). The SFMTA, which is responsible for transportation in San Francisco, consists of the Department of Parking & Traffic (DPT) and the San Francisco Municipal Railway (Muni). The Muni system is committed to providing exceptional transit service that meets or exceeds the requirements of the Americans with Disabilities Act (ADA) of 1990. Muni provides transportation via bus, light rail, historic streetcar, cable car and paratransit to people with disabilities who live in or are visiting San Francisco. The Access Guide is organized so you can easily find the information you need. photo of historic streetcar on Embarcadero

The SFMTA is pleased to introduce the new T Third light rail line, Muni’s first fully accessible Metro line. The T, which opened for full revenue service on April 7, 2007 runs from Embarcadero Station to Visitacion Valley. The new line represents years of work by SFMTA staff and members of the community, including the Muni Accessibility Advisory Committee (MAAC), whose participation was invaluable.

The T Line provides an improved transit connection to downtown and other parts of the City for neighborhoods in southeast San Francisco such as Bayview and Hunter’s Point. Moreover, construction of the line brought street and sidewalk improvements to the Bayview neighborhood.

The T Line features high level platforms with access ramps at every stop. The high level platforms make boarding safer and easier for all passengers and particularly for passengers with disabilities. Each platform has seating and large easy to read signage. Construction of ADA compliant curb ramps and the installation of pedestrian push buttons and count down signals at intersections make crossing the street safer. Thirty intersections are equipped with audible pedestrian signals to assist the visually impaired. Please try the T Third.

The “Getting Started” section provides an overview of your travel options as well as descriptions of some new techniques that are available for trip planning. You can use the Access Guide in conjunction with our Streets & Transit map, which can be viewed on our website or can be purchased at the SFMTA Customer Service Center at 11 South Van Ness Avenue. Additional accessibility information is available from our website,, and by contacting the SFMTA Accessible Services Program (415.701.4485; fax 415.701.4728; TTY 415.701.4730).

To receive an Access Guide in an alternative format (including large print, Braille or CD) or for additional information, please contact us at the number above.

Thank you for riding Muni,
Accessible Services Program Staff

Continue to Chapter 1: Getting Started

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telephone311 Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지원 / Libreng tulong para sa wikang Tagalog / คว“มช่วยเหลือท“งภ“ษ“โดยไม่เส’ยค่าใช้จ่าย


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