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The San Francisco Municipal Transportation Agency (SFMTA) is committed to operating its programs and services without regard to race, color or national origin in accordance with Title VI of the Civil Rights Act of 1964.  

If you believe you have been excluded from, denied the benefits of, or been subjected to discrimination, you may file a written complaint with the SFMTA’s Office of Agency Oversight. Federal law requires that complaints be filed within one-hundred eighty (180) calendar days of the alleged incident.  An investigation of the allegation will begin on the day the Agency receives notice of the complaint and will be completed within 30 days.  An outcome letter will be forwarded after the investigation is completed. Parties will have 14 calendar days from the date of the outcome letter to appeal.

For additional information or to file a Title VI Complaint, please click on the links below or contact the Office of Agency Oversight at 415.701.4407 or contact 311 for more information and free language assistance. 

  • Voice within San Francisco: 311
  • Voice, outside San Francisco: 415.701.2311
  • TTY: 415.701.2323

You may also file a complaint with the Federal Transit Administration.

Please submit the signed complaint form by mail, fax or e-mail to:

San Francisco Municipal Transportation Agency (SFMTA)
ATTN: Office of Agency Oversight
One South Van Ness Avenue, 3rd Floor
San Francisco, CA  94103

Telephone:  415.701.4407
Fax:  415.701.4402

SFMTA Title VI Complaint Form

telephone311 Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지원 / Libreng tulong para sa wikang Tagalog / คว“มช่วยเหลือท“งภ“ษ“โดยไม่เส’ยค่าใช้จ่าย


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