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Service Animals | Pets

Service Animals

Service animals are defined in the Americans with Disabilities Act (ADA) as “any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.” Animals that meet this definition are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government.

Service animals perform some of the functions and tasks that the individual with a disability cannot perform for him or herself. Guide dogs are one type of service animal, used by some individuals who are visually impaired. This is the type of service animal with which most people are familiar. There are service animals that perform tasks for persons with other types of disabilities in their day-to-day activities. Some examples include alerting persons with hearing impairments to sounds, pulling wheelchairs or carrying and picking up things for persons with mobility impairments, and assisting persons with mobility impairments with balance.

Trained service animals are allowed to ride free of charge on all Muni vehicles. Customers traveling with a service animal should notify the operator immediately upon boarding. Service dogs may travel without a muzzle but must be on leash. All service animals must be kept under control by their owners. Service animals may sit on their owner’s lap or under a seat but may not occupy a seat. Passengers with disruptive or destructive service animals may be asked to remove them from the vehicle.


Animals other than service animals may not ride Muni during peak hours (Monday through Friday, 5 a.m. – 9 a.m. and  3 p.m. – 7 p.m.). During off peak hours, one pet per Muni vehicle is allowed to ride. Dogs must be leashed and muzzled; all other pets must be carried in a small closed container. Pet owners must pay a fare equal to their own for their pet to ride.



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telephone311 Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지원 / Libreng tulong para sa wikang Tagalog / คว“มช่วยเหลือท“งภ“ษ“โดยไม่เส’ยค่าใช้จ่าย


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